Collaboration Service Lead
Lendlease
Overseeing and managing all aspects of the Collaboration Service, ensuring it is fit for purpose and well-supported, and enhancing customer experiences through automation, adoption, embedment, and continuous process improvement.
14d ago
A$180,000
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Sydney, New South Wales, Australia
Hybrid
Company Size
13,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Commercial
Residential
Mixed-use
Industrial
Infrastructure
Buildings
Government
Role
What you would be doing
roadmap implementation
service reporting
app renewals
service chargeback
dr plan testing
automation implementation
- Maintain clear accountability and ownership of services.
- Implement roadmaps and customer requirements.
- Compile and share monthly service reports with customers, stakeholders, and teams.
- Lead application renewals, contract changes, and vendor management
- Work with partners to maintain, support, and upgrade applications according to SLAs and KPIs.
- Collaborate with managed service leads to maintain applications to the highest standard.
- Ensure services are fit for purpose, align with business needs, and are easy to consume.
- Shape & design the Lendlease Collaboration Service roadmap
- Document disaster recovery plans for each application and conduct tests in accordance with policies.
- Manage escalations and remediation plans.
- Partner with technology vendors and attend events to showcase new capabilities.
- Ensure services are secure by design and compliant with enterprise architecture.
- Reflect total cost of ownership (TCO) in service costing and ensure transparent cost transfer to the business.
- Align services with compliance and audit requirements.
- Identify and implement automation opportunities to drive efficiency and reduce
- Track, monitor, and report on services for transparency.
- Cost and charge back all services to the business.
- Develop clear roadmaps for continual optimisation, modernisation, automation, and process improvement.
- Ensure compliance with standards, policies, controls, audit, and security requirements.
What you bring
analytical
saas, iaas, paas
application infrastructure
delivery & project management
degree in it
devops
- Be analytical, evaluative, and able to solve complex problems
- Have an In-depth understanding of SaaS, IaaS, PaaS provisioning
- Have deep knowledge of application infrastructure and architecture
- Understand Delivery & Project Management
- Hold a degree or equivalent in IT/information systems or a related field
- Have a strong grasp of DevOps, release management, and CI/CD
- Have a laser focus on delivery and outcomes
- Hybrid work – 3 Days in Barangaroo per week
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- the company may conduct background checks as part of the hiring process.
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Company
Overview
Founded in 1958
Year Established
The company's legacy began with its establishment in 1958.
40+ locations
Global Presence
Operates across more than 40 locations worldwide, showcasing its extensive global reach.
- Evolved into a global leader in property and infrastructure.
- Focus on creating high-quality, sustainable projects that transform communities.
- Iconic projects include large-scale urban developments, mixed-use precincts, and major infrastructure works.
- Strong track record in managing complex developments, including residential, commercial, and public sector projects.
- Diverse portfolio includes transportation hubs, health facilities, and major urban regeneration efforts.
- Delivered major projects such as Barangaroo in Sydney, Victoria Harbour in Melbourne, and the Marina Bay Sands in Singapore.
- Known for its collaborative approach, working closely with clients, architects, and communities to create lasting impact.
- Focus on long-term value, continuing to innovate and expand into new markets and sectors around the globe.
- Be dedicated to relationships – We respect all people, their ideas and cultures.
- Be true to our word – Integrity is non negotiable.
- Be challenging in our approach – We strive to find the best solution.
- Be one team – We work together to achieve more through our unified culture and shared knowledge.
- Be exceptional in everything we do – We seek, and are committed to operating safely, achieving outstanding performance and the best outcomes.
- Be open and transparent – We earn and instill trust by being accountable at every level and in all of our interactions.
- Respect
- Integrity
- Innovation
- Collaboration
- Excellence
- Trust
53% Emission Reduction
Carbon Emissions Drop
Achieved a significant reduction in gross Scope 1 & 2 emissions since the launch of Mission Zero in 2020.
65% Renewable Energy
Renewable Energy Target
Currently sourcing 65% of electricity from renewable sources, with a goal of reaching 100% by 2030.
99% Renewable Fuels
Sustainable Fuel Usage
Achieved near-complete reliance on renewable sources for liquid fuels used by the UK construction business in FY24.
80kt CO₂‑eq Offset
Carbon Offsets Achievement
Offset 19% of gross Scope 1 & 2 emissions, resulting in net emissions of 80 kt CO₂‑eq in FY24.
- Close to 80% of construction equipment electrified (The Exchange TRX, Kuala Lumpur).
- Solar PV at Paya Lebar Quarter expected to reduce 186 t CO₂‑eq in the first year.
- Melbourne Quarter’s rooftop PV supplies ~17% of base-building energy.
- Mission Zero initiatives include fossil-fuel-free construction (electric plant, battery storage, renewable diesel/biofuels).
- 100% electrification of heating/hot water in new builds.
- Use of low embodied-carbon materials in construction.
- Scope 1 & 2 targets verified by Science Based Targets initiative, aligned to 1.5 °C Paris goal.
2020
DE&I Council Established
The company established a Diversity, Equity & Inclusion Council to oversee and drive inclusion initiatives.
2023
DE&I Head Appointed
The company appointed a Head of Diversity, Equity & Inclusion (US) to focus on recruitment, retention, and fostering an inclusive culture.
- US DE&I outcomes tied to operational growth and employee engagement (mentorship, representation focus).