Commercial Support Analyst

Just Energy

Provides energy solutions, offering electricity and natural gas services to residential and commercial customers.

Analyzing commercial accounts to improve customer experience, reduce attrition, and support informed decision-making for the Commercial Account Management team.

23d ago

Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)

Full Time

Mississauga, Ontario, Canada

Hybrid

Company Size

1,000 Employees

Service Specialisms

Electricity supply

Natural gas supply

Fixed‑rate energy plans

Variable‑rate energy plans

Green energy products

Solar incentive programs

Energy efficiency solutions

Commercial energy services

Sector Specialisms

Electricity

Natural Gas

Energy Efficiency Solutions

Renewable Energy Options

Residential

Commercial

Utilities

Role

What you would be doing

attrition analysis

compliance monitoring

data presentation

customer support

contract management

strategic alignment

Take full ownership of conducting deep dive attrition analysis, identifying gaps, and providing actionable recommendations to enhance attrition recovery efforts.
Ensure compliance with performance and customer support standards, maintaining risk awareness.
Present findings and recommendations to senior leadership, translating complex data into clear and concise insights.
Maintain proficiency in core Account Management functions and contribute to customer-facing support, ensuring quality levels are met to support team service performance.
Manage time-sensitive contract modification tasks with precision and accuracy.
Support improvement initiatives aimed at delivering customer value, service excellence, and operational efficiency.
Collaborate closely with sales, customers, and other departments to resolve issues and align commercial strategies with organizational goals.
Proactively identify potential escalation risks through attrition analysis and provide valuable insights to leadership.

What you bring

detail-oriented

communication skills

independent thinker

technical proficiency

team collaboration

consultative skills

Detail-oriented and meticulous in all aspects of work.
Excellent written and verbal communication skills.
Capable of independently planning and executing tasks with minimal supervision.
Technically proficient with a solid understanding of various systems and tools.
Demonstrated ability to collaborate effectively in fast-paced, team-driven environments.
Possess expert knowledge of systems and processes related to Account Management functions.
Proven track record in account management, successfully building, maintaining, and enhancing customer relationships.
Health and wellbeing tools and resources and more…
Enjoys engaging with people and effectively adapts to different personalities and situations in business interactions.
Strong consultative skills, collaborating effectively with customers, sales teams, and sales partners.
Advanced expertise in Excel and Microsoft Office Suite, including proficiency in generating reports and creating presentations.
Highly driven, goal-focused, and persistent, with a strong sense of urgency.
Exhibits strong initiative and excels in collaborative team settings.

Benefits