Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Sales Manager II
Drive sales efficiency, coach staff, and resolve customer service issues.
Job Highlights
About the Role
The Sales Manager II generates maximum sales efficiencies while maintaining or exceeding targeted Volume Per Guest. This role assists in supervising the In‑House and Action Line teams through coaching, modeling, and reinforcing effective sales and customer service practices. The manager leads resolution of all customer service issues that require experienced and speedy action. • Drive sales efficiency and exceed volume‑per‑guest targets. • Coach and supervise In‑House and Action Line teams, modeling effective sales and service behaviors. • Lead rapid resolution of complex customer‑service issues.
Key Responsibilities
- ▸sales efficiency
- ▸volume targets
- ▸team coaching
- ▸issue resolution
- ▸customer service
Benefits
Hilton Grand Vacations is an equal opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Reasonable accommodations are provided for individuals with disabilities throughout the application, interview, and employment processes. • Base annual salary of $75,000 with performance bonuses targeting $200,000 total earnings. • Comprehensive health‑care coverage effective on day one and paid time off for rest and recreation. • Retirement savings plan with company match and stock purchase options. • Team Member Travel Program offering deep hotel discounts, 50% off restaurant meals, and shareable room‑night savings.
Work Environment
Office Full-Time