SENIOR MANAGER - STRATEGIC ACCOUNTS

About the Role

• Build and maintain strategic relationships with customers in a specific industry segment, acting as the primary contact to understand their business, challenges, and opportunities. • Ensure customer satisfaction by coordinating with internal teams to resolve port and free‑zone operational issues. • Identify and pursue business growth opportunities, collaborating with Jafza and DP World teams to secure new business on the group platform. • Provide real‑time market intelligence and industry updates to the Business Intelligence team for informed decision‑making. • Conduct an average of 15 structured customer meetings per week and log all interactions, issues, and resolutions in the CRM system to achieve 100 % coverage of the assigned segment. • Own the assigned segment, maintaining effective relationships with strategic clients and promptly addressing critical issues to maximize satisfaction. • Design and implement development plans and programs for the segment in line with departmental and organizational strategy. • Follow up with potential customers to deepen relationships and uncover growth areas within the industry. • Develop solutions with internal or external partners (e.g., customs) to materialize identified growth opportunities on the group’s platform. • Help customers locate suitable suppliers and buyers within the zone, facilitating platforms for interaction and improving business efficiency. • Maintain thorough knowledge of port and zone processes to support customers in their operations as needed. • Lead forums to facilitate open dialogue on key industry issues, escalating them to management for strategic decisions.

Key Responsibilities

• ▸crm logging
• ▸issue resolution
• ▸market intelligence
• ▸solution development
• ▸supplier matching
• ▸client relationships

Work Environment

Office Full-Time