Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Clerk
Handle guest check‑in/out, reservations, payments and front‑desk services.
Job Highlights
About the Role
As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards. • Ensure every interaction with owners or guests is positive and memorable during check‑in, check‑out, and request handling. • Accurately input and maintain reservation data in the computerized system. • Resolve unit availability issues and assist guests with reservations or changes using the reservation system. • Generate invoices and collect payments for rentals and merchandise sales. • Maintain safety deposit boxes. • Complete housekeeping and maintenance work orders, coordinating with appropriate departmental personnel. • Restock the front desk with supplies and prepare arrival packets. • Provide guests with information on local attractions and resort amenities. • Type correspondence and reports for management as needed.
Key Responsibilities
- ▸reservation entry
- ▸reservation management
- ▸invoice processing
- ▸work orders
- ▸safety boxes
- ▸guest service
What You Bring
We are looking for candidates with a positive demeanor, a cheerful smile, at least a high school education, strong English communication skills, open availability, and the ability to multitask and prioritize. Prior experience in customer service, cash handling, data entry, hospitality, or front‑desk roles is required, and bilingual abilities are a plus. • Require high school diploma or equivalent, strong English communication skills, open availability, multitasking and prioritization abilities, and prior customer service, cash handling, and data entry experience. • Prefer candidates with prior hospitality or front‑desk experience and bilingual capabilities.
Requirements
- ▸high school
- ▸english
- ▸customer service
- ▸cash handling
- ▸data entry
- ▸bilingual
Benefits
The company prides itself on a supportive work environment, offering day‑one benefit eligibility, recognition programs, discounted Hilton rates worldwide, paid time off, stock purchase options, tuition reimbursement, and numerous learning and advancement opportunities. HGV has been recognized for work‑life balance and family‑friendly benefits, earning accolades such as Newsweek’s “America’s Greatest Workplaces for Parents & Families,” and we value the loyalty of our owners, members, and guests. • Offer day‑1 benefit eligibility, recognition programs, discounted Hilton rates worldwide, paid time off, employee stock purchase, tuition reimbursement, and learning and advancement opportunities.
Work Environment
Onsite