Call Center - Customer Service Agent (On-Site) - Part Time

About the Role

As a Call Center Agent on the Customer Service Team you will support lead generation and sales teams by processing submitted leads, verifying homeowner information, confirming availability, validating product qualifications, and gauging interest, while assisting customers and employees across all Mad City markets to start their home‑improvement process. • Manage all appointments generated through face-to-face sources and enter them into the CRM • Accurately document all call attempts with appropriate dispositions and detailed notes • Handle inbound calls from promoters and place outbound calls to reach unverified leads • Participate in regular department contests and achieve personal and team goals

Key Responsibilities

• ▸crm entry
• ▸call documentation
• ▸inbound calls
• ▸outbound calls
• ▸lead processing
• ▸data verification

What You Bring

Key qualifications do not require prior call‑center experience; the company will teach the necessary skills. The role seeks strong communication, an outgoing personality, motivated and goal‑driven energy, a professional presence, reliability, multitasking ability, and comfort with technology and computer applications. • Strong communication skills and an outgoing personality • Professional presence and a team‑first mindset • Reliability and consistency in attendance and performance • Ability to multitask, prioritize, and stay organized • Comfort navigating technology and computer applications

Requirements

• ▸communication
• ▸outgoing
• ▸professional
• ▸reliability
• ▸multitasking
• ▸tech-savvy

Benefits

Call Center Agent – Customer Service at Mad City Windows & Baths, a Renuity Company is a part‑time, night and weekend position with shifts from 1 pm–9 pm. Saturday and Sunday availability is preferred. Pay starts at $17.50 per hour plus uncapped bonuses. Kickstart your career—no experience required. If you want long‑term stability and growth with a company that promotes from within, Mad City’s expanding Call Center Inside Sales team is looking for motivated, outgoing individuals ready to learn, grow, and win. Mad City offers uncapped earning potential, with most agents earning between $50 k–$70 k per year, rapid advancement opportunities where many team members move up within six months, and a brand‑new expanded call‑center workspace with multiple shift options based on business needs. Employees receive comprehensive benefits and perks including medical, dental, vision, life and disability insurance, paid parental leave, a 401(k) retirement savings program, generous PTO and paid holidays, as well as continuous team events, incentives, and company celebrations. Mad City Windows & Baths, a Renuity company, combines local expertise with the strength of a national brand to make home improvement faster, easier, and stress‑free, offering rapid career growth—100 % of current marketing leaders started in entry‑level roles—and the chance to impact homeowners across the Midwest. • Uncapped earning potential – most agents earn between $50k–$70k/year • Rapid advancement – many team members move up within 6 months • Brand‑new expanded call center workspace • Multiple shift options based on business needs • Medical, dental, vision, life, and disability insurance • Paid parental leave • 401(k) retirement savings program • Generous PTO and paid holidays • Continuous team events, incentives, and company celebrations

Work Environment

Field