General Manager, Condominium

About the Role

The role includes implementing Board policies, inspecting properties, issuing violation letters, communicating with stakeholders, maintaining databases, creating budgets, managing RFPs and vendor selections, prioritizing maintenance requests, preparing board packages, and handling community communications and architectural reviews. • Implement Board policies and strategic initiatives per the management agreement. • Conduct regular property walks and inspections to ensure compliance with HOA codes and regulations. • Issue violation notices to homeowners and follow up for remediation. • Serve as primary contact for homeowners, Board members, vendors, and contractors. • Respond to inquiries via in‑person, phone, and email. • Maintain and update association data in the database, tracking documents and information. • Develop and manage annual budgets, reviewing financial statements and reserves. • Prepare and oversee RFPs, vendor bidding, selection, and capital project management. • Prioritize and schedule maintenance work orders with vendors and contractors. • Compile board packages and coordinate monthly and annual board meetings. • Distribute weekly communications to homeowners about maintenance, guidelines, and events. • Assist homeowners with architectural review forms and communicate Board decisions.

Key Responsibilities

• ▸inspections
• ▸data management
• ▸budget management
• ▸rfp management
• ▸maintenance scheduling
• ▸stakeholder communication

What You Bring

Associa is hiring an experienced General Manager to oversee a condominium community in the Bethesda/Rockville, MD area. The General Manager serves as the liaison among homeowners, the Board of Directors, committee members, association staff, and maintenance vendors, overseeing administrative, financial, and maintenance functions while planning capital projects. Candidates must have at least two years of community association experience, preferably with condominiums, and hold or be willing to obtain an active CMCA, AMS, or PCAM certification (company‑paid). Required skills include customer focus, teamwork, financial acumen, project management, strong written and verbal communication, and conflict‑resolution abilities. • Minimum 2 years of community association experience; condominium experience preferred. • Active CMCA, AMS, or PCAM certification (or willingness to obtain; company‑paid). • Knowledge of Board‑General Manager interactions and homeowner request handling. • Strong customer focus, service orientation, and collaborative teamwork. • Ability to read and interpret financial reports, including balance sheets and variance analysis. • Proven project management skills with ability to juggle multiple projects. • Excellent written and verbal communication and conflict‑resolution abilities.

Requirements

• ▸condo experience
• ▸cmca
• ▸project management
• ▸financial acumen
• ▸customer focus
• ▸communication

Benefits

The annual salary for this position ranges from $70,000 to $80,000.

Work Environment

Onsite