Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
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Specialist Customer Relations Club
Acts as liaison to resolve member complaints, aligning with HGV mission and expectations.
Orlando, Florida, United States
Full Time
Junior (1-3 years)
Job Highlights
Environment
Office Full-Time
About the Role
The Customer Relations Specialist serves as a liaison between Club Resolution and the responsible department representative, researching and resolving complaints or concerns in line with HGV’s mission and values while aiming to meet or exceed the expectations of owners, members, or guests. • Act as liaison between Club Resolution and department representatives • Research and resolve complaints or concerns • Align actions with HGV’s mission and values
Key Responsibilities
- ▸client liaison
- ▸complaint research
- ▸issue resolution
Work Environment
Office Full-Time