Jll
JLL provides professional services in real estate and investment management worldwide.
Experience Services Ambassador
Deliver hospitality-focused client experiences and manage conference services.
Job Highlights
About the Role
As an Experience Services Ambassador you will play a pivotal role in delivering exceptional client experiences that support JLL’s commitment to workplace excellence. The role blends hospitality expertise with operational excellence to manage high‑profile meetings, oversee employee amenity services, and ensure seamless daily operations. You will enhance the overall workplace experience for employees, clients, and guests through proactive communication and high‑touch service, serving as a brand ambassador while supporting Return‑to‑Office initiatives. • Serve as primary point of contact for conference center clients, managing scheduling software, coordinating room setup/breakdown, and providing AV assistance • Execute high‑profile meetings and events, consulting on space requirements, AV needs, catering, and support services • Provide a warm, professional welcome to all guests, operate the main switchboard, answer calls, and maintain accurate visitor records • Oversee employee amenity kitchens, ensuring daily operations meet high standards, stock pantry supplies, and order kitchen supplies within budget • Coordinate and set up catering and beverage services for meetings and events, process orders, and manage vendor relationships • Maintain meeting spaces in pristine condition, collect stakeholder feedback, and handle administrative support including cost quotes and presentations • Collaborate with vendors, facilities staff, and service providers to ensure seamless execution with minimal disruption while supporting other departments
Key Responsibilities
- ▸scheduling software
- ▸av assistance
- ▸room setup
- ▸catering coordination
- ▸vendor management
- ▸employee amenities
What You Bring
JLL empowers you to shape a brighter way. Our people are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best talent, empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, technology, or are looking to apply relevant experience to a new industry, join our team as we help shape a brighter way forward. In accordance with various state and local laws—including the Arizona Civil Rights Act, Illinois law, Columbia, SC ordinance, California Consumer Privacy Act, Los Angeles Fair Chance Initiative, and San Francisco Fair Chance Ordinance—JLL considers qualified applicants with criminal histories following applicable guidelines. Background checks focus on convictions directly related to job duties. • High school diploma or equivalent • ServeSafe Food Handler Certification (must obtain within 60 days if not already certified) • 1‑3 years of experience in food service, hospitality, events, property management, or a related field • Excellent verbal and written communication skills, able to interact professionally with all staff levels and clients • Exceptional customer service with a passion for hospitality and creating memorable guest experiences • Strong organizational and time‑management abilities, demonstrating initiative, integrity, and good judgment • Ability to lift up to 25 pounds, stand for extended periods, and maintain general mobility throughout office facilities • Bachelor’s degree or equivalent experience in hospitality, business administration, or a related field • Intermediate proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) • Previous conference‑center or corporate events experience with knowledge of meeting logistics and coordination • Experience coordinating senior‑executive meetings and high‑stakes events • Knowledge of food‑service operations and inventory‑management practices • Proven ability to thrive in fast‑paced, multi‑tasking environments with competing priorities • Familiarity with workplace‑experience initiatives and Return‑to‑Office support programs
Requirements
- ▸bachelor’s
- ▸food service
- ▸microsoft office
- ▸executive meetings
- ▸conference events
- ▸customer service
Benefits
The position is on‑site in Chicago, IL, with standard business‑hour shifts. Visa sponsorship is not provided; candidates must be authorized to work in the United States without sponsorship. Estimated compensation ranges from $48,000 to $59,000 per year, with final packages determined by qualifications, location, market conditions, and internal considerations. At JLL we give you the opportunity, knowledge, and tools to own your success, valuing what makes each of us unique. We help our people thrive, grow meaningful careers, and find a place where they belong. For over 200 years, JLL, a Fortune 500 company operating in more than 80 countries, has helped clients buy, build, occupy, manage, and invest in a variety of properties, driving a brighter future for real estate. • 401(k) plan with matching company contributions • Comprehensive medical, dental, and vision care • Paid parental leave at 100 % of salary • Paid time off and company holidays • Early access to earned wages through Daily Pay
Work Environment
Office Full-Time