Con Edison
Provides electric, gas, and steam services to customers in the New York City area.
Analyst, Customer Service Low Income
Provides technical and analytical support for low‑income customer accounts and data systems.
Job Highlights
About the Role
The Analyst Low Income works under the Department Manager to provide technical and analytical support for all computer systems and platforms. The role assists in monitoring customer accounts and is tasked with developing innovative outreach and process improvements. Additionally, the analyst participates in evaluating, testing, and integrating new data analytics products and services. • Provide technical and analytical support for all computer systems and platforms. • Assist in monitoring customer accounts. • Initiate, develop, and implement new outreach and process improvement approaches. • Evaluate, test, and integrate new data analytics products and services.
Key Responsibilities
- ▸technical support
- ▸account monitoring
- ▸process improvement
- ▸data analytics
- ▸product testing
- ▸outreach development
Benefits
The company offers a comprehensive rewards package designed to support employees’ physical, mental, and financial well‑being, as well as their families. Benefits include health coverage, retirement plans, stock purchase options, paid leave, assistance programs, and opportunities for career development and community involvement. • Rich medical & pharmacy benefits, including vision coverage. • Dental benefits. • Health Savings Accounts. • Health Care and Dependent Care Flexible Spending Accounts. • 401(k) with robust matching. • Employer‑paid Pension Plan. • Employee Stock Purchase Plan with generous matching contribution. • State‑of‑the‑art Employee Assistance Program. • Paid Parental Leave. • Generous paid time off plus paid holidays. • Family support: emergency backup child and elder care assistance. • Social responsibility and volunteer opportunities. • Employee discount program. • Commuter Benefits. • Culture of growth and learning: career development, tuition reimbursement, and recognition program. • Life and Long‑Term Disability Benefits.
Work Environment
Hybrid