Service Manager

About the Role

Take Charge of Excellence – Become Our Next Service Manager! Are you a dynamic leader passionate about exceptional service and operational excellence? We’re looking for a results-driven Service Manager to lead our 316-unit student housing community, ensuring smooth day-to-day operations and a top-tier living experience for residents. In this role, you’ll guide a dedicated maintenance team, uphold high property standards, and drive strong performance through heavy turn season while contributing directly to the community’s success at all times. The Service Manager will act as a hands‑on leader, inspiring the maintenance team to excel in service, maintenance, and customer care while fostering trust, accountability, and support. Proactive strategic planning will be required to anticipate maintenance needs, manage repairs, and allocate resources efficiently. The role serves as the primary point of contact for residents, staff, and cross‑functional departments, ensuring clear and transparent communication. Organizational and administrative responsibilities include managing work orders, scheduling, inventory, budgets, and accurate record‑keeping to keep operations aligned with excellence goals. The manager will also prioritize professional development of the team and uphold high standards of quality and customer service. • Lead and motivate a maintenance team to deliver high‑quality service and customer care. • Proactively plan and coordinate maintenance, repairs, and resource allocation. • Serve as primary communication hub for residents, staff, and cross‑functional departments. • Manage work orders, schedules, inventory, budgets, and maintain accurate records. • Foster team development and uphold professional standards and quality.

Key Responsibilities

• ▸team leadership
• ▸maintenance planning
• ▸work orders
• ▸inventory management
• ▸budget management
• ▸resident communication

What You Bring

Ideal candidates have proven leadership experience in service or maintenance, preferably within large residential settings, strong problem‑solving skills, and the ability to make timely decisions. Excellent communication, exceptional organizational abilities, and a passion for outstanding customer service are essential. Applicants must hold a valid driver’s license, reside within a 30‑minute commute, and possess at least five years of managerial experience. HVAC/EPA/CFC certification is preferred, and senior‑level technical expertise in supervising maintenance teams is required. • Require 5+ years of managerial experience and proven leadership in residential service/maintenance. • Must have a valid driver’s license and reside within 30 minutes of the property. • Preferred HVAC/EPA/CFC certification and senior‑level technical expertise.

Requirements

• ▸5+ years
• ▸leadership
• ▸driver's license
• ▸30 min
• ▸hvac
• ▸senior-level

Benefits

Compensation ranges from $34.00 to $38.00 per hour, complemented by an apartment rental discount, quarterly Morgan Essentials stipend, on‑call appreciation pay, tuition reimbursement, comprehensive medical, dental, and vision coverage, life and AD&D insurance, disability benefits, a 401(k) match, generous paid time off, and additional employee discounts. Total compensation may vary based on location, skills, education, and experience. • Compensation $34‑$38/hr plus apartment discount, quarterly $300 stipend, on‑call pay, tuition reimbursement, full medical/dental/vision, life/AD&D, disability, 401(k) match, paid holidays and sick leave, and employee discounts.

Work Environment

Onsite