Router

About the Role

The employee communicates with Waste Management drivers to resolve on‑route problems for residential, commercial, and roll‑off services. They handle incoming service orders, direct drivers, and use Waste Management’s proprietary software to manage same‑day ticket routing and prepare next‑day routes. Shifts may include overtime, Saturday hours, and up to 15% travel for face‑to‑face site work. Key duties focus on routing: collaborating with sites and the service department to optimize routes, dispatching drivers based on customer needs, driver location, and load, and determining daily staffing levels for optimal responsiveness and productivity. The role assigns routes and service tickets throughout the day, handles incoming calls and emails, communicates with customers while drivers are on site, and troubleshoots delivery or pick‑up issues before they become service problems. It also ensures same‑day service for missed pick‑ups by managing routing and tracking driver movements. • Communicate with drivers to resolve on‑route issues. • Dispatch and assign drivers to service tickets using WM software. • Optimize routes to balance cost and customer satisfaction. • Handle incoming calls and emails, coordinating pickups and deliveries. • Proactively troubleshoot and resolve delivery problems. • Provide same‑day service for missed pick‑ups. • Use multiple computer programs and learn WM proprietary applications.

Key Responsibilities

• ▸route optimization
• ▸driver dispatch
• ▸wm software
• ▸issue resolution
• ▸same-day service
• ▸customer communication

What You Bring

This is a remote position that includes virtual training. Logistics and routing experience are a plus, and strong computer and communication skills are preferred. The role follows a morning shift starting at 8 am or 9 am, Monday through Friday. Qualifications include a high school diploma or GED and at least six months of relevant experience working in a team environment. Candidates must be able to multitask in a fast‑paced setting, possess excellent organizational skills, and be proficient with multiple computer programs. Effective professional communication via email, telephone, and two‑way devices and a willingness to learn Waste Management’s software are required. WM is an equal‑opportunity employer committed to fair treatment for all applicants regardless of protected characteristics. Accommodations are available for candidates with disabilities throughout the selection process, and a REAL ID or TSA‑approved alternative may be required for travel. • Meet at least six months of relevant experience and hold a high school diploma or GED. • Work remotely from a home office with occasional travel up to 15%.

Requirements

• ▸high school
• ▸6 months
• ▸remote
• ▸logistics
• ▸computer
• ▸communication

Benefits

The position is performed from a home office and requires finger dexterity for keyboarding and machine operation. The salary is $21.00 per hour, with compensation influenced by experience, education, and location. Benefits include medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid vacation, holidays, and personal days. • Earn $21 per hour plus medical, dental, vision, 401(k) match, stock purchase plan, and paid time off.

Work Environment

Field