Water Heater Install Manager

About the Role

In this role you will work closely with local managers to plan, budget and meet profit‑and‑loss targets while ensuring staffing levels support exceptional customer service. You will monitor operational metrics, drive a growth‑through‑install culture, and coach a team of technical professionals to achieve performance goals. Building partnerships with independent HVAC contractors and third‑party vendors, you will negotiate agreements, oversee cost, quality, safety and productivity metrics, and collaborate with quality, project management, training, HR and regulatory stakeholders to continuously improve performance. You will also ensure prompt resolution of customer inquiries and strive to exceed install gross margin expectations. • Collaborate with local managers to plan, budget, and achieve P&L targets. • Forecast, update, and execute staffing plans to maximize customer service. • Measure, monitor, and report on operational metrics. • Lead a growth‑through‑install mindset to boost customer satisfaction. • Coach and manage technical professionals to achieve performance goals. • Establish relationships with independent HVAC installation contractors. • Negotiate and manage 3rd‑party partner agreements to meet reliability standards. • Review cost, quality, safety, and productivity metrics and implement improvement plans. • Partner with quality, project management, training, HR, and regulatory stakeholders to enhance team performance. • Ensure timely resolution of customer inquiries and exceed install gross margin targets.

Key Responsibilities

• ▸budget planning
• ▸staff planning
• ▸metrics reporting
• ▸process improvement
• ▸partner negotiation
• ▸contractor relations

What You Bring

We are looking for a self‑starter with a growth mindset, integrity and a sense of urgency. Candidates should have 3‑5 years of progressive field operations leadership experience and technical knowledge in the HVAC or water‑heater industry; a Gas Fitter 2 or 313d license and sales experience are assets. Demonstrated success in driving process control, productivity and quality improvements, along with strong communication, negotiation and problem‑solving abilities, is essential. The role also requires the ability to motivate teams, build relationships with internal and external stakeholders, and embrace change, with unionized‑environment experience considered a plus. • 3–5 years of progressive field operations leadership experience. • Knowledge and technical experience in HVAC and/or water heater industry. • Gas Fitter 2 or 313d license (asset) and sales experience meeting quotas (asset). • Proven track record in process control, productivity, and quality improvement. • Strong communication, negotiation, and problem‑solving skills. • Ability to build team spirit, motivate employees, and drive change.

Requirements

• ▸leadership
• ▸hvac
• ▸gas fitter
• ▸sales
• ▸process control
• ▸problem solving

Benefits

Find Your Limitless with Reliance. By joining Reliance as a Water Heater Install Manager, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and reward our Team Members for their success in many ways. If you’re ready to find your limitless – join us. Reliance provides the tools, training and development programs you need to succeed, along with a knowledgeable team to learn from. Compensation includes a competitive base salary plus performance‑based earnings, and a comprehensive benefits plan for you and your family. Career paths offer advancement opportunities, and high‑performing team members can earn perks such as participation in the annual President’s Club trip to a tropical destination. The company is recognized for an award‑winning, diverse and inclusive culture. • Competitive base pay with performance‑based earnings potential. • Comprehensive benefits plan for employees and families. • Training and development programs, plus tools needed for the job. • Career advancement paths and opportunity to join the President’s Club trip.

Work Environment

Field