Jll
JLL provides professional services in real estate and investment management worldwide.
Assistant Soft Service Manager
Support soft services management, vendor relations, contracts, and facility operations.
Job Highlights
About the Role
The Assistant Soft Service Manager role oversees the integrated facilities management contract and ensures smooth site operations. Responsibilities include coordinating with vendors and landlords, managing budgets and compliance, handling emergency procedures, and providing administrative support for events and daily tasks. The position also works closely with internal stakeholders to improve processes and maintain service standards. • Oversee the IFM service contract and site operations, including snag identification and closure. • Coordinate vendor relationships to ensure compliance, timely execution, cost efficiency, and KPI achievement. • Manage landlord interactions for issue resolution and invoice processing. • Participate in emergency evacuation and crisis management procedures. • Forecast, monitor, and control budgets with minimal variance. • Liaise with Intel SPOC for monthly walkthroughs and on‑demand requests. • Advise the Site Manager on cost‑saving initiatives and process improvements. • Track inventory, expenses, and invoices; ensure adherence to FM policies and regulations. • Organize events for JLL and clients and support general administrative tasks. • Lead stakeholder management across PMOs, admins, and business units. • Supervise a team (HK team, mailroom) and set performance targets. • Collaborate with JLL SME team to implement strategies that boost employee satisfaction and reduce operational risk. • Provide mentorship and training to subordinates on standards and practices.
Key Responsibilities
- ▸ifm oversight
- ▸vendor management
- ▸budget control
- ▸emergency response
- ▸inventory tracking
- ▸stakeholder management
What You Bring
JLL empowers its people to shape a brighter future by blending world‑class services, advisory, and technology in real estate. The company is dedicated to hiring top talent, fostering growth, and creating an environment where everyone feels they belong. Whether you come from commercial real estate, skilled trades, or technology, JLL offers a platform to apply your experience to a new industry. Candidates should hold a graduate degree and possess 5‑8 years of facilities management experience, including a record of continuous‑improvement projects and client reporting. Knowledge of occupational safety, soft services, and strong computer literacy are essential, along with excellent English communication skills and, preferably, proficiency in the local language. Effective people‑management and administrative abilities are also required. • Graduate degree with 5‑8 years of facilities management experience. • Proven track record in continuous improvement initiatives and client reporting. • Strong knowledge of occupational safety requirements and soft services. • Excellent English communication skills; local language proficiency is a plus. • Solid administrative, people‑management, and computer literacy skills.
Requirements
- ▸graduate degree
- ▸facilities management
- ▸continuous improvement
- ▸occupational safety
- ▸computer literacy
- ▸english proficiency
Benefits
JLL offers a competitive salary, a comprehensive Total Rewards Program, and an entrepreneurial, inclusive culture that supports professional development. The role is based on‑site in Hyderabad with a 48‑hour weekly schedule, providing a stable work environment and opportunities to grow. Employees benefit from AI‑enhanced recruitment, robust privacy protections, and a commitment to diversity and equal opportunity. • Competitive pay and comprehensive Total Rewards Program. • Entrepreneurial, inclusive work environment with growth opportunities. • On‑site location in Hyderabad, TS with a 48‑hour weekly schedule.
Work Environment
Onsite