Coordinator Document Services

About the Role

As a Document Services Coordinator at Hilton Grand Vacations, you will be responsible for keeping all contract sales documents in sync with legal and company policies. This dynamic role requires outstanding organizational skills and careful attention to detail to maintain our world‑class service. • Review contract sales documents for accuracy and compliance with legal and company policies. • Verify financial terms adhere to underwriting guidelines. • Confirm title requirements such as vesting, tenancies, and inventory. • Redact personal identifiable information and bank/credit card details. • Identify missing or incorrect documents in contracts. • Enter audit findings into tracking systems (e.g., Chorus, TSW). • Fulfill reasonable management requests. • Receive and validate contract packages from sites; notify discrepancies. • Audit contract documents for accurate execution and compliance. • Review correspondence including rescission letters and owner kits. • Document contracts in TSW and generate audit reports. • Manage contract workflow, updating status changes daily (rescission cancels, chargebacks). • Prepare contract packages and cancellations for imaging department daily. • Provide excellent customer service to field offices and corporate partners to resolve document issues. • Maintain minimum average production level as set by management. • Support and provide vacation coverage for the DSC audit team as needed. • Complete all required company training and compliance courses. • Adhere to company standards and maintain policy compliance. • Produce high‑volume work with high accuracy. • Communicate contract issues and resolutions effectively. • Interact positively with process partners. • Work extra hours when required to meet objectives and deadlines.

Key Responsibilities

• ▸contract review
• ▸audit tracking
• ▸data entry
• ▸compliance check
• ▸workflow management
• ▸customer support

What You Bring

• Demonstrate strong organizational skills; prioritize and use multiple computer programs. • Multitask and work well under pressure. • Prefer previous timeshare experience. • Prefer knowledge of documents required for timeshare closings. • Prefer proficiency in MS Excel for spreadsheets. • Show great work ethic and teamwork. • Be dependable and reliable. • Maintain strong attention to detail; thrive in a goal‑focused environment. • Able to sit full shift, view dual monitors, and produce high‑volume accurate work.

Requirements

• ▸excel
• ▸timeshare
• ▸organizational
• ▸multitasking
• ▸detail-oriented
• ▸teamwork

Benefits

Join Hilton Grand Vacations and be part of a team passionate about making every vacation memorable. With our dedication to diversity and inclusion, we ensure all individuals feel valued and supported. Apply now to become a Document Services Coordinator and contribute to our mission of delivering outstanding vacation experiences!

Work Environment

Office Full-Time