Administrative Assistant

About the Role

Associa is hiring a Home Owner Association Administrator to deliver office services with strong customer service and administrative abilities. The role supports community operations, interacts with homeowners, and assists management in daily tasks. The administrator will manage homeowner records, handle inquiries, process violations and architectural review applications, and coordinate meetings for the manager and Board of Directors. They will also maintain community website content, draft correspondence, and represent the company professionally. • Update homeowner files in software and hard copy. • Respond to homeowner questions and forward issues to management. • Record homeowner violations, prepare letters, and coordinate fines. • Process architectural review applications and attend ARC meetings. • Schedule daily tasks and meetings with the manager. • Prepare for and attend Board and Annual Meetings; take minutes. • Communicate meeting schedules and provide documentation to the Board. • Maintain and update community website documents. • Draft correspondence to owners, vendors, and Board members. • Represent the company with a professional appearance and demeanor. • Support team objectives and coordinate with staff as needed. • Deliver professional customer service and business correspondence. • Collaborate with community managers, vendors, peers, and clients. • Keep workspaces organized, monitor supplies, and restock as required. • Preserve confidentiality and follow company policies and procedures. • Prioritize tasks, manage time, and meet deadlines. • Operate office equipment such as copiers, fax machines, and phone systems. • Perform physical tasks including sitting, standing, walking, kneeling, lifting up to 25 lb, and using hands.

Key Responsibilities

• ▸record management
• ▸architectural review
• ▸meeting scheduling
• ▸board minutes
• ▸website updates
• ▸correspondence

What You Bring

The ideal candidate is proficient with Microsoft Office, possesses excellent written and verbal communication skills, and can partner with multiple stakeholders. They must be detail‑oriented, self‑motivated, able to maintain confidentiality, and capable of organizing workspaces and supplies. The position requires the ability to sit, stand, walk, kneel, lift up to 25 lb, and use standard office equipment. Associa is an equal‑opportunity employer and welcomes applicants of all backgrounds. • Proficient in Microsoft Word, Excel, and Outlook. • Interpret verbal and written instructions accurately. • Self‑motivated, proactive, detail‑oriented, and effective in a team. • Communicate clearly by phone, email, and in person.

Requirements

• ▸microsoft office
• ▸detail‑oriented
• ▸self‑motivated
• ▸communication
• ▸teamwork
• ▸lift 25lb

Work Environment

Office Full-Time