Front Desk Guest Services Manager

About the Role

You will oversee efficient check‑in and check‑out processes while coordinating front‑office activities with other departments to maintain high service standards. Resolving owner and guest concerns, providing special services, and supervising payroll and key‑control procedures are central to the role. You will also manage personnel functions such as hiring, training, performance reviews, scheduling, and recognition, fostering a cooperative work environment. Regular inspections of equipment and supplies ensure the department operates smoothly. • Lead efficient check‑in/check‑out and coordinate front‑office activities with other departments. • Resolve owner and guest concerns to ensure satisfaction. • Provide special services to owners and guests. • Manage personnel functions: hiring, orientation, training, performance reviews, counseling, scheduling, pay, and recognition. • Maintain a positive, cooperative work environment between staff and management. • Promote team empowerment and enforce performance, uniform, and appearance standards. • Supervise payroll hours and reporting. • Inspect department equipment and supplies regularly for condition and stock. • Assist with owner and guest activities and recreation as needed. • Oversee key control procedures.

Key Responsibilities

• ▸check‑in/out
• ▸front‑office
• ▸payroll reporting
• ▸key control
• ▸equipment inspection
• ▸staff management

What You Bring

Ideal candidates have prior supervisory experience and a strong background in customer service. They demonstrate leadership qualities such as integrity, professionalism, and confidentiality, and possess excellent written and verbal communication skills. Proficiency with computer applications and related software is also required. • Prior supervisory experience preferred. • Demonstrated leadership qualities: integrity, professionalism, confidentiality. • Experience in a customer service role. • Excellent verbal and written communication skills. • Proficiency with computers and related software applications.

Requirements

• ▸supervisory
• ▸customer service
• ▸leadership
• ▸communication
• ▸computer
• ▸software

Benefits

At Hilton Grand Vacations we set the standard for creating exceptional experiences and fostering positive change within our industry and communities. We are looking for a Front Desk Guest Services Manager for our 88‑unit Odyssey Dells property. In this pivotal role you will lead a dedicated team to ensure every guest enjoys an unforgettable stay from arrival to departure. The company values work‑life balance, professional growth, and a supportive culture that celebrates family and well‑being. Employees benefit from comprehensive health care starting day one, flexible paid‑time‑off, and a robust 401(k) match alongside an employee stock purchase plan. A wide range of exclusive perks further enhances the overall employee experience. Hilton Grand Vacations is an equal‑opportunity employer that values diversity and does not discriminate based on race, gender, sexual orientation, age, veteran status, disability, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. All regular full‑time and part‑time team members are eligible for a comprehensive benefits package. • Comprehensive health care starting day 1, travel discount program, and employee assistance program. • Learning and advancement opportunities for professional growth. • Flexible PTO for managers and above, offering ample time off. • Company culture that values work‑life balance and family. • 401(k) program with company match contributions. • Employee stock purchase program.

Work Environment

Onsite