Carrier
Innovative leader in building solutions, delivering energy-efficient technologies for comfort and sustainability.
Customer Service Representative
Provide inbound customer service for HVAC homeowners, linking them to dealers.
Job Highlights
About the Role
The Customer Care Center serves as the first point of contact for 1‑800‑Carrier calls across North America, assisting residential HVAC homeowners and Carrier dealers with parts and technical support. Training lasts 2‑3 weeks on‑site, split between classroom instruction and hands‑on system experience. • Deliver quality customer service under supervision. • Respond to inquiries about product availability, maintenance, and order status. • Resolve basic service or billing complaints. • Record details of customer interactions, complaints, and actions taken. • Connect customers with appropriate dealers through warm transfers. • Provide warranty information and product comparisons. • Use the internal database to route calls to the correct department. • Meet standardized call‑center metrics and maintain punctuality and break schedules.
Key Responsibilities
- ▸customer service
- ▸product inquiry
- ▸warranty info
- ▸database routing
- ▸warm transfer
- ▸call metrics
What You Bring
• High school diploma or GED and at least 6 months inbound call‑center experience. • Preferred: Bachelor’s degree and Salesforce experience. • Exhibit above‑average verbal and written communication skills.
Requirements
- ▸high school
- ▸bachelor’s
- ▸salesforce
- ▸call‑center
- ▸communication
Benefits
The position offers a salary range of $31,500‑$49,500 and may include short‑term cash incentives. Carrier follows strict equal‑opportunity and affirmative‑action employment policies. Employees receive comprehensive benefits, including medical, dental, and vision coverage, wellness incentives, retirement plans, paid vacation, sick, personal, and holiday time, various leaves, disability and life insurance, tax‑advantaged accounts, and tuition assistance. • Medical, dental, vision coverage plus wellness incentives. • Retirement plans and tax‑advantaged accounts (HSA, HSA, dependent care). • Paid time off: up to 15 vacation days, 5 sick days, 5 personal days, 13 holidays, plus various leaves. • Short‑ and long‑term disability, life insurance, and accidental death & dismemberment coverage. • Tuition assistance for continuing education.
Work Environment
Field