AI & Platform Services Manager

About the Role

The Service Offering Manager defines, designs, and operationalizes service offerings that support education customers in their adoption and transformation with Autodesk technology, focusing on horizontal, cross‑product experiences that leverage AI capabilities and platform services. The role requires deep understanding of the education landscape, including K‑12, vocational, higher education, and alternative academic programs. In this role you will synthesize customer, product, and market inputs to create scalable offerings across regions and product portfolios, partnering with platform, business model, product, digital experience, sales, and education teams to bring these offerings to market. The position is open in NAMER and EMEA and can be hybrid or remote, working across geographically diverse teams and time zones. • Design and launch education‑focused, horizontally scoped offerings that integrate Autodesk AI, platform services, and product portfolio to achieve measurable learning outcomes. • Create end‑to‑end service offerings spanning multiple products, defining customer experience, success metrics, delivery models, journey maps, templates, business models, and pricing. • Partner with Platform & Engineering and Product teams to translate AI capabilities into repeatable services. • Collaborate with Education and Industry teams to align offerings with instructor, learner, institution, and buyer needs. • Define success metrics such as time‑to‑value, adoption, NPS, license consumption, and learning outcomes. • Use customer feedback, market data, and competitive insights to prioritize roadmaps and evolve content, scope, and pricing. • Provide program management for design, pilot, and scale phases, including launch checklists, enablement plans, and risk mitigation for compliant deployments. • Ensure offerings address privacy, security, and ethical AI considerations, coordinating with Trust/Privacy teams. • Build and maintain relationships with academic partners, resellers, and platform partners to expand distribution and co‑delivery. • Collaborative and influential, building alignment across product, platform, sales, marketing, and delivery. • Customer‑centric, representing education buyers and translating institutional needs into product requirements. • Data‑driven, defining clear success metrics and iterating based on data.

Key Responsibilities

• ▸ai integration
• ▸service design
• ▸program management
• ▸success metrics
• ▸partner management
• ▸data analysis

What You Bring

• 5+ years experience in service/offering design, professional services, consultancy, or product management for services. • Proven track record designing and launching professional services or success offerings for enterprise SaaS/platforms with horizontal scope. • Experience translating platform capabilities and APIs into repeatable service deliverables. • Strong domain knowledge of the education sector (K‑12, vocational, higher education, edtech), including procurement cycles and LMS integration. • Knowledge of customer journey mapping, experience design, and global delivery operationalization. • Ability to work effectively with global virtual teams and influence cross‑functional stakeholders. • Experience with academic IT systems and institutional procurement/licensing models. • Background in edtech, academic partnerships, or platform engineering/APIs. • Experience designing AI/ML‑enabled services with ethical, data governance, and model monitoring considerations. • Familiarity with education research methods for evaluating learning outcomes. • Experience enabling partners (systems integrators, resellers, academic partners) and GTM motions for professional services.

Requirements

• ▸5+ years
• ▸saas services
• ▸apis
• ▸ai/ml
• ▸education
• ▸partner enablement

Benefits

Autodesk’s culture emphasizes meaningful work that helps build a better world, and the company is committed to diversity, inclusion, and belonging. Employees enjoy comprehensive health, financial, wellness benefits, as well as opportunities for professional growth. Compensation includes a competitive base salary ranging from $83,000 to $148,830 in the U.S., plus potential bonuses, commissions, stock grants, and a full benefits package. Autodesk is an equal‑opportunity employer that considers all qualified applicants without regard to protected characteristics.

Work Environment

Hybrid