Operations Analyst - Automation

About the Role

Operations Analysts in Automation oversee all operational processes and procedures to ensure IT services and infrastructure meet defined targets. They monitor infrastructure and application components while managing incident, problem, change, and release processes. In incident and problem management, they identify solutions for recurring issues to minimize downtime and ensure timely resolution within SLAs. All incidents and problems are recorded in a central repository, and they collaborate with problem management teams to drive proactive and reactive measures. Periodic reviews and defined procedures are conducted for problem control, and they coordinate resolution for vendor‑managed products. Post‑Implementation Reviews are performed to drive continuous improvement. Technical change management involves enforcing standardized methods for building, testing, and implementing changes that meet service levels. They work with business and IT stakeholders to align change requests with requirements, maintain comprehensive change records, and prioritize, plan, test, implement, document, and review authorized changes. Critical changes are escalated to the Change Advisory Board for assessment, prioritization, and scheduling. Analysts participate in project teams throughout the technology enablement lifecycle, providing subject‑matter expertise during design and integration phases. They advise clients on business process services, collaborate with technology professionals and strategic alliances, and handle project management, execution, reporting, and client relationship building. Technical design work includes creating and enhancing automated solutions for JCI business processes, focusing on code development and technical excellence. Tools such as ServiceNow for ITSM tracking and Azure DevOps for workload management are utilized, and the role emphasizes continuous skill development in automation products, AI, OCR, and machine learning. • Monitor and maintain IT infrastructure and applications. • Manage incident, problem, change, and release processes to meet SLA targets. • Identify and implement solutions for recurring incidents and conduct post‑implementation reviews. • Enforce standardized change management procedures and coordinate with the Change Advisory Board. • Contribute to project teams, design automated solutions, and integrate UiPath and Microsoft Power Platform. • Develop and document Power Apps, Power Automate flows, and UiPath automations using best‑practice workflows. • Utilize ServiceNow for ITSM tracking and Azure DevOps for workload management. • Maintain and enhance automation knowledge through certifications in AI, OCR, and machine learning.

Key Responsibilities

• ▸it infrastructure
• ▸incident management
• ▸change management
• ▸automation design
• ▸power apps
• ▸servicenow

What You Bring

The Automation Operations team is part of Johnson Controls’ global Automation Center of Excellence, reporting directly to the Automation Operations Team Lead. Team members work closely together to advance ongoing program improvements. This position is ideal for candidates with backgrounds in IT, networking, programming, automation, or cybernetics. Required qualifications include mastery of automation tools like UiPath or Microsoft Power Platform (Power Apps and Power Automate), understanding of basic object‑oriented and low‑code concepts, and proven experience diagnosing and resolving code issues. Strong problem‑solving abilities, self‑motivation, teamwork, action orientation, and excellent verbal and written communication in English are essential. Preferred skills encompass React programming, Python or .NET, Windows Server, networking fundamentals, troubleshooting tools, and SQL Server knowledge. • Required: expertise in UiPath or Power Platform, object‑oriented/low‑code concepts, strong problem‑solving and communication skills. • Preferred: React, Python or .NET, Windows Server, networking fundamentals, SQL Server.

Requirements

• ▸uipath
• ▸power platform
• ▸react
• ▸python
• ▸problem solving
• ▸communication

Benefits

The role offers ongoing training and certification opportunities in areas such as UiPath, ServiceNow, Microsoft Power Platform, Copilot, and Azure, with potential growth into advanced AI capabilities. Compensation starts at XXXX EUR gross, reflecting experience and qualifications, and includes a comprehensive benefits package. • Offer continuous training, certification support, and a competitive salary starting at XXXX EUR gross.

Work Environment

Office Full-Time