Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
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Specialist Customer Relations Club
Acts as liaison between Club Resolution and departments to resolve complaints per HGV values.
Orlando, Florida, United States
Full Time
Junior (1-3 years)
Job Highlights
Environment
Office Full-Time
About the Role
The Customer Relations Specialist serves as a liaison between Club Resolution and the responsible department representative, researching and resolving complaints or concerns in line with the mission and values of HGV, while meeting or exceeding the expectations of owners, members, or guests. • Serve as liaison between Club Resolution and department representatives • Research and resolve complaints and concerns • Align actions with HGV mission and values • Meet or exceed expectations of owners, members, and guests
Key Responsibilities
- ▸customer liaison
- ▸complaint research
- ▸issue resolution
- ▸stakeholder alignment
- ▸expectation management
Work Environment
Office Full-Time