Customer Service – Self Storage Manager

About the Role

Property managers operate independently across multiple sites, interacting with customers to assess storage needs, suggest solutions, and sell packing and moving supplies. They perform daily unit inspections, audit cash drawers, make bank deposits, and handle payment reminders and collection calls. Routine cleaning and maintenance tasks, such as sweeping, mopping, and maintaining curb appeal, are also part of the role. • Assess customer storage needs and sell packing/moving supplies • Conduct daily unit inspections to confirm inventory and availability • Audit cash drawers and make bank deposits • Make payment reminder and collection calls • Perform cleaning and maintenance: sweep, mop, maintain exterior grounds • Lift or move items up to 35 lb; spend up to 50% of time outdoors, including stairs and large doors

Key Responsibilities

• ▸customer assessment
• ▸supply sales
• ▸unit inspection
• ▸cash auditing
• ▸collections
• ▸cleaning maintenance

What You Bring

The position requires the ability to lift or move items up to 35 lb and to spend up to half of the workday outdoors, including climbing stairs and opening large doors. Managers must be comfortable walking around facilities and performing basic maintenance duties. Candidates should have a background in customer‑service‑oriented sales environments such as retail, restaurants, or fast‑food operations. A valid driver’s license and personal vehicle are required for traveling between locations, with mileage reimbursement offered. • Prior experience in customer‑service sales (retail, restaurant, fast‑food, etc.) • Valid driver’s license and personal vehicle required (mileage reimbursed)

Requirements

• ▸customer service
• ▸sales
• ▸driver's license
• ▸lifting
• ▸outdoor work
• ▸maintenance

Benefits

Public Storage, the leader in the self‑storage industry, is actively hiring for its locations. The company offers a competitive hourly wage and emphasizes a culture recognized for career growth and inclusion. Team members can work flexible or full‑time schedules between 9:30 a.m. and 6 p.m., with weekend shifts ending at 5 p.m. After averaging 20+ hours per week, employees become eligible for a comprehensive benefits package that includes medical, dental, vision, 401(k) match, paid time off, sick leave, flexible spending, life and accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is provided for travel between properties, and performance‑based bonuses are available to property managers. Public Storage has been recognized by the Great Place to Work Institute as a great workplace, earning top rankings for career growth, work culture, and diversity and inclusion. Applicants are encouraged to apply now and join the #1 team in the self‑storage sector. • Earn $17.00 per hour • Flexible and full‑time schedules (9:30 am–6 pm, weekends until 5 pm) • Full‑time benefits after 20+ weekly hours: medical, dental, vision, 401(k) match, PTO, sick leave, flex spending • Company‑paid life and accidental death insurance plus vendor discounts • Mileage reimbursement for travel between properties • Performance‑based bonuses for property managers

Work Environment

Field