Sunrun
Provider of residential solar and battery storage systems via subscription, with no upfront cost.
Sr. Field Performance Technician
Manage and schedule solar service/warranty tasks, lead field team performance.
Job Highlights
About the Role
Our vertically integrated model gives us total control over every part of the energy lifecycle—from sale through installation and beyond—creating endless growth opportunities. The Field Performance Technician role manages, schedules, and completes all service and warranty work, working both independently and as part of the Performance O&M team. The technician collaborates closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling Field Service Team. Key duties include organizing the warranty and service schedule, allocating labor resources, leading training sessions, and regularly exceeding performance KPIs such as turnaround time and dispatches completed. • Organize and lead warranty and service schedules, allocating labor resources as needed. • Conduct training and onboarding for Field Service and Communications Technicians. • Meet or exceed KPIs such as turnaround time, experience rating, and dispatch volume. • Perform inspections, site audits, and assist with other assigned tasks. • Maintain a clean driving record, valid driver’s license, and appropriate electrical certifications. • Apply NEC knowledge, interpret single‑line drawings, and ensure code‑compliant PV installations. • Safely transport equipment up to 50 lb (100 lb with assistance) and work on rooftops and ladders in diverse weather conditions.
Key Responsibilities
- ▸warranty scheduling
- ▸service scheduling
- ▸training delivery
- ▸kpi management
- ▸site inspections
- ▸pv installation
What You Bring
Candidates need 1–3 years of field construction or solar experience; a high school diploma is required and PV design or electrical experience is preferred. A clean driving record, valid driver’s license, and, where required, an Electrical Journeyman certification are necessary. Essential skills include knowledge of the NEC and applicable codes, strong customer service, excellent communication, organizational and time‑management abilities, and solid computer proficiency. The role demands the ability to read single‑line drawings, understand PV system interconnections, and follow safety policies. Physical requirements involve transporting up to 50 lb frequently (100 lb with assistance), working on rooftops, climbing ladders, and operating in various outdoor weather conditions while using personal protective equipment. • Possess 1–3 years of field construction or solar experience; high school diploma required. • Deliver excellent customer service with strong verbal and written communication. • Demonstrate strong organizational, time‑management, and computer skills.
Requirements
- ▸1–3 years
- ▸high school
- ▸nec
- ▸pv design
- ▸electrical journeyman
- ▸customer service
Benefits
Sunrun is an equal‑opportunity employer committed to diversity and inclusion. Compensation ranges from $26.40 to $35.21 per hour, and decisions are not based on salary history. Benefits include medical, dental, and vision insurance, life and disability coverage, 401(k) with company match, stock purchase plan, paid vacation and holidays, baby bonding leave, employee discounts, funded education programs, donation matching, and volunteer hour rewards.
Work Environment
Field