Facilities Manager

About the Role

The Facilities Manager will support end‑to‑end facilities service delivery across a large, multi‑site client portfolio, focusing on soft services. This role ensures performance aligns with the Management Agreement, Scope of Work, SLAs, and KPIs while driving operational excellence, customer satisfaction, risk mitigation, and continuous improvement. Key responsibilities include leading the onsite soft‑services program—janitorial, waste, pest control, landscaping, and workplace services—to ensure consistent delivery across assigned buildings and shifts. The manager will maintain operational readiness through standardized routines such as daily inspections, checklists, shift handoffs, issue escalation, and corrective‑action tracking, and will address recurring issues with preventive actions. Vendor and contractor management involves overseeing day‑to‑day performance of service partners, conducting routine inspections, validating staffing levels, and ensuring schedule compliance. The manager will establish a formal governance cadence with weekly check‑ins, monthly performance reviews, and quarterly business reviews, and will drive vendor accountability through performance plans and audit checks. Quality assurance and continuous improvement require implementing, complying with, and auditing internal management systems to ensure consistent execution. The manager will proactively identify cost‑saving and value‑add opportunities, support KPI performance management, and promote process standardization across sites to reduce variability and increase transparency. Risk management, safety, and incident response duties include supporting the portfolio risk‑management program, ensuring compliance with site safety rules and vendor safety requirements, and following escalation and incident‑reporting procedures. The manager will participate in incident response, after‑action reviews, and lessons‑learned activities to support continuous improvement and prevention. Reporting, metrics, and financial support involve providing recurring performance reports to clients and internal leadership, assisting with annual budget planning and forecast support, and tracking achievement of account KPIs. The manager will maintain organized records for inspections, vendor meetings, performance reviews, and action logs to support portfolio governance. Leadership and team collaboration require actively supporting teamwork, providing direction to vendors and onsite resources, reinforcing standards and accountability, and promoting a culture of safety, responsiveness, and continuous improvement. The manager will also support training, onboarding, and knowledge‑transfer practices to reduce single points of failure. • Lead onsite soft services (janitorial, waste, pest control, landscaping) ensuring consistent delivery. • Conduct daily/weekly inspections, checklists, and issue escalation to maintain operational readiness. • Identify performance gaps and implement corrective and preventive actions. • Manage vendor performance through inspections, governance meetings, and performance plans. • Validate invoices and resolve billing discrepancies with internal teams. • Audit quality systems, track KPIs, and drive continuous improvement initiatives. • Identify cost‑saving opportunities and optimize staffing and material usage. • Oversee risk management, safety compliance, and incident‑response procedures. • Serve as primary facilities point of contact, communicating status and capturing client feedback. • Produce regular performance reports and support annual budgeting and forecasting. • Provide direction to onsite teams and vendors, promote safety culture, and mentor staff.

Key Responsibilities

• ▸inspections
• ▸vendor management
• ▸quality audits
• ▸cost optimization
• ▸risk management
• ▸reporting

What You Bring

Client experience and stakeholder management entail delivering a high‑touch customer service experience, acting as the visible facilities contact for occupants, and managing client expectations through clear communication and status updates. The manager will capture feedback from walkthroughs, meetings, and surveys, documenting actions and ensuring they are closed. Qualifications include 3+ years of facilities or vendor management experience, strong capability in managing performance‑based service contracts, SLAs, KPIs, and service recovery actions, and excellent written and verbal communication skills. Candidates should have working knowledge of budgeting, invoice validation, proficiency with workplace management tools, and preferably a degree or equivalent experience. The role is onsite in Round Rock, TX and does not provide visa sponsorship. • Require 3+ years facilities or vendor management experience with strong SLA/KPI management. • Proficiency with work order platforms, Excel/Google Suite; degree or equivalent experience preferred. • Position is onsite in Round Rock, TX; no visa sponsorship; must be authorized to work in the United States.

Requirements

• ▸facilities management
• ▸vendor management
• ▸sla/kpi
• ▸work order
• ▸excel
• ▸degree

Benefits

JLL offers personalized benefits that support well‑being and growth, such as a 401(k) match, comprehensive medical, dental, and vision coverage, paid parental leave at 100% salary, PTO and holidays, and early access to earned wages through Daily Pay. The company uses AI to match candidates with opportunities, maintains a robust privacy policy, and is an equal‑opportunity employer providing accommodations for disabilities. • Offer 401(k) match, comprehensive medical/dental/vision, paid parental leave, PTO, Daily Pay, and wellness benefits.

Work Environment

Onsite