Ghd
Global leader in engineering, architecture, environmental and construction services.
Client Service Manager- Water- Inland Empire
Manage client relationships and grow municipal water accounts in Inland Empire.
Job Highlights
About the Role
• Build and maintain strong relationships with municipal clients, including city governments, utilities, and public agencies. • Act as the client’s voice within GHD, ensuring priorities and challenges are understood and addressed. • Lead and mentor a Client Engagement Team to deliver innovative, municipality‑specific solutions. • Create and execute annual growth plans for municipal accounts with 3‑5 year horizons. • Monitor public spending trends, regulatory changes, and infrastructure investments to identify new opportunities. • Identify and pursue business development prospects in water, transportation, and urban development sectors. • Collaborate with technical teams to align proposals with client preferences during bidding and delivery phases. • Maintain an active pipeline of projects and pursuits, tracking opportunity pipeline and booking targets. • Represent GHD at municipal meetings, conferences, and industry events to promote brand and capabilities. • Oversee CRM system implementation and maintenance, recommending improvements for better customer relationship management. • Serve as subject‑matter expert in technology, policy, regulation, or operational management and maintain relevant accreditations. • Develop relationship management plans for complex existing and prospective accounts, facilitating two‑way communication and issue resolution. • Consult with diverse customer representatives to clarify medium‑ to long‑term needs and develop specifications. • Create sales opportunities by networking with senior managers, obtaining market intelligence, and enhancing GHD’s reputation. • Develop internal marketing plans and collaborate across departments to strengthen internal and external customer relationships.
Key Responsibilities
- ▸client relations
- ▸crm management
- ▸pipeline tracking
- ▸business development
- ▸technical proposals
- ▸market intelligence
What You Bring
• Bachelor’s or Master’s degree in Engineering, Environmental Science, or related field; PE license preferred. • Minimum 10 years of client service or relationship management experience, preferably with municipal or public‑sector clients. • Excellent communication, negotiation, and interpersonal skills; ability to influence senior stakeholders. • Proficiency with CRM tools (especially Salesforce) and Microsoft Office Suite. • Strategic thinker with a client‑centric mindset and strong understanding of municipal operations, governance, and procurement.
Requirements
- ▸pe license
- ▸engineering degree
- ▸10 years
- ▸salesforce
- ▸communication
- ▸strategic
Benefits
Help us build the future and we’ll help you build a rewarding and purposeful career. Our global network of architects, designers, planners, engineers, and environmental scientists works together toward shared goals, offering unlimited space for professional growth. Our hybrid workplace combines in‑office collaboration three days a week with flexible remote work, fostering a vibrant environment where employees can contribute, connect, and excel. GHD values diversity, multicultural perspectives, and equal opportunity for all qualified candidates. We offer a competitive salary range of $230,000‑$280,000 based on experience and location, along with the support of a global professional services firm that leads through engineering, architecture, and construction expertise across five continents.
Work Environment
Hybrid