Fix-It 24/7
Go-to provider for 24/7 plumbing, heating, electrical and AC repairs & upgrades.
Customer Service Representative
Handle inbound/outbound calls, schedule jobs, and dispatch technicians.
Job Highlights
About the Role
The Customer Service Representative plays a critical role by ensuring customers receive top‑notch service. The position involves answering incoming calls, assessing customer needs, and scheduling jobs. Our tight‑knit team offers autonomy and the chance to build a lasting career while taking pride in performance and relationships. • Answer inbound calls from prospective and current customers • Make outbound calls to existing customers to schedule jobs • Dispatch on‑call technicians to urgent customer needs
Key Responsibilities
- ▸inbound calls
- ▸outbound calls
- ▸job scheduling
- ▸tech dispatch
- ▸customer service
What You Bring
• Clear written and verbal communication skills • Strong phone contact handling skills and active listening • Ability to multitask, prioritize, and manage time effectively • Willing to undergo background and drug tests per state and federal law • High school diploma or equivalent
Requirements
- ▸communication
- ▸phone handling
- ▸multitasking
- ▸time management
- ▸background test
- ▸high school
Benefits
Fix-It 24/7 is looking for our next teammate! We are a fun‑loving, goofy group that works hard to help customers while enjoying games, competitions for prizes, and rotating DJ duties for office music. If you want a place to build a career and have fun with your team, this is it. Compensation includes $18 per hour plus performance bonuses, with CSRs averaging over $28 per hour in 2024. Benefits feature a fully company‑paid health option, dental, vision, and life insurance, a 401k with company match, 40 hours PTO plus 8 hours on your birthday, 48 hours sick time, and six paid holidays. Multiple shift schedules are available, and the role is 100 % in‑office at 16360 Table Mountain Parkway, Golden, CO 80403.
Work Environment
Onsite