Director, Facility Operations

About the Role

The Director, Facility Operations for a designated region is responsible for overall operations management, ensuring service delivery obligations are met, adhering to internal and external requirements, achieving budget targets, and maintaining client satisfaction. This role leads Critical Environment and Technical Services, drives business expansion plans, introduces innovations, and continuously improves facility management services while providing people leadership for the Facility Management and Service Delivery teams and dedicated technicians. In the account management function, the director develops and executes expansion plans, engages clients to anticipate needs, contributes to quarterly business reviews, and supports contract renewal and governance activities. They act as the primary escalation point for technical and soft‑service issues, fostering senior‑level client relationships and delivering value‑focused reporting and recommendations. Financial stewardship includes developing the annual operational budget, managing portfolio OPEX, presenting monthly budget reviews, and driving cost‑saving initiatives. The director oversees portfolio management, ensuring service level expectations are met, guiding capital planning, and creating strategic plans that optimize facility performance and profitability. Service delivery responsibilities encompass meeting regional service obligations, maintaining compliance with health, safety, environmental, and building standards, and coaching the delivery team. The role also ensures emergency preparedness, risk management, business continuity, and regulatory compliance are fully integrated into operations. Project management duties require on‑time, on‑budget delivery of facility projects, coordination with internal and client stakeholders, and seamless handover to operations. The director collaborates with Procurement and Supply Chain to manage vendor selection and RFP processes, while leading employee engagement, development, performance management, and retention initiatives. • Lead regional facility operations and critical environment services. • Develop and execute business expansion and innovation plans. • Maintain senior‑level client relationships and act as primary escalation point. • Drive quarterly business reviews and value‑focused reporting. • Create and manage the annual operational budget and portfolio OPEX. • Identify and implement cost‑saving initiatives for accounts. • Oversee portfolio service levels, capital planning, and strategic development. • Ensure compliance with health, safety, environmental, and building standards. • Coordinate emergency preparedness, risk management, and business continuity. • Deliver facility projects on time, within budget, and with quality assurance. • Manage procurement processes, vendor selection, and RFP coordination. • Provide employee engagement, development, performance management, and hiring. • Apply a sustainability mindset and continuous improvement practices.

Key Responsibilities

• ▸facility ops
• ▸critical env
• ▸project delivery
• ▸procurement
• ▸budget management
• ▸compliance

What You Bring

Candidates must hold a community college diploma in business administration or related field and possess 5‑10 years of facility management experience. Required competencies include account and client relationship management, budget administration, strong communication and negotiation skills, team leadership, vendor management, emergency preparedness, sustainability mindset, and expert knowledge of health, safety, and building standards. Professional certifications such as CFM, CPM, FMA, or RPA are considered assets. • Possess certifications such as CFM, CPM, FMA, or RPA as an asset.

Requirements

• ▸cfm
• ▸cpm
• ▸facility mgmt
• ▸budget admin
• ▸vendor management
• ▸safety standards

Benefits

This is a full‑time regular position with a salary range of $132,924‑$166,155, based on experience and performance. BGIS promotes a barrier‑free recruitment process, offers accommodations upon request, and emphasizes diversity, inclusion, and equal opportunity as core business drivers. The company operates globally, managing over 50,000 facilities and delivering integrated facility management solutions across multiple sectors. • Benefit from a competitive salary range and an inclusive, barrier‑free hiring process.

Work Environment

Onsite