Customer Service Representative - Tier 1

About the Role

The Customer Service Representative handles 60–70 phone calls or e‑mails per day, responding to stock and order‑management inquiries. The role requires adherence to core Standard Operating Procedures and focuses on first‑call/email resolution. It offers a growth path into sales, marketing, supply‑chain or logistics within a fast‑paced, high‑growth corporation that supports career development. Communicates directly with customers and outside sales representatives via phone and email to assess, schedule, expedite and answer requests, while obtaining departmental assistance for complex issues. Maintains phone coverage, responds to the general email box, and advises customers on product availability, pricing and order management. Accurately processes purchase order changes, credit/billing requests and complaints, and captures at least 90 % of calls as Service Requests. Identifies opportunities for standards and specifications, provides weekly Nanorep questions, and attends all company‑sponsored training. Rotates through an 8 am‑7 pm shift and holiday schedule to ensure after‑hours coverage. • Handle 60–70 daily calls/emails, aiming for first‑contact resolution • Communicate with customers and sales reps to assess, schedule, and expedite requests • Process purchase order changes, credit/billing requests, and customer complaints • Advise customers on product availability, pricing, and order status • Capture and log at least 90% of calls as Service Requests • Identify and relay opportunities for standards, specifications, and orders • Provide weekly Nanorep questions and attend company‑sponsored training • Rotate through 8 am–7 pm coverage shifts and holiday schedule for after‑hours support

Key Responsibilities

• ▸call handling
• ▸order processing
• ▸service requests
• ▸nanorep
• ▸shift coverage
• ▸customer advising

What You Bring

Candidates must have a bachelor’s degree from an accredited institution or a high‑school diploma with at least three years of customer‑service experience, preferably in a manufacturing environment. Required skills include basic knowledge of Crouse‑Hinds products and proficiency with SAP, SharePoint, C360 and Salesforce. Applicants must reside within 50 miles of Syracuse, NY (active‑duty military exempt) and relocation is not offered. • Require 3+ years customer service experience, preferably in manufacturing • Proficiency with SAP, SharePoint, C360, and Salesforce required • Basic knowledge of Crouse‑Hinds products and applications • Bachelor’s degree or high school diploma with relevant experience • Reside within 50 mi of Syracuse, NY (active‑duty military exempt); relocation not offered

Requirements

• ▸sap
• ▸sharepoint
• ▸c360
• ▸salesforce
• ▸customer service
• ▸bachelor's

Work Environment

Office Full-Time