Wm
Leading provider of comprehensive waste management services across North America.
Launch Customer Success Manager
Onboard strategic accounts, manage implementation, and transition them to the account team.
Job Highlights
About the Role
In this role you will work directly with customers and internal stakeholders to deliver complex implementation project plans on time and accurately. You will act as a subject‑matter expert on implementations, guide operational processes, data flows, and regulatory impacts, and lead client training sessions. Partnering with functional teams, you will translate feedback into service improvements, build strong advisory relationships during implementation, and facilitate the hand‑off to the account team. Additionally, you will lead meetings, manage action items, identify risks and opportunities, resolve issues, and maintain onboarding analytics and data accuracy, including coordination with Billing for invoice accuracy. • Execute onboarding of strategic accounts and manage client communications. • Serve as subject‑matter expert on implementations and non‑standard use cases. • Provide guidance on processes, data flows, regulatory impacts, and lead client trainings. • Translate customer feedback into actionable service enhancements with functional teams. • Build and maintain strategic advisor relationships during implementation and transition to account team. • Lead meetings, document action items, and ensure timely execution of project plans. • Identify opportunities and risks across the customer’s organization and propose solutions. • Escalate and resolve implementation issues as a client resource. • Manage onboarding analytics, reporting, and dashboard usage. • Ensure accuracy of internal and external data inputs for successful implementations. • Collaborate with Billing to verify definitions and first‑invoice accuracy.
Key Responsibilities
- ▸onboarding
- ▸data flows
- ▸analytics reporting
- ▸client training
- ▸project planning
- ▸billing verification
What You Bring
Candidates must live and work in the United States. Required qualifications include a Bachelor’s degree in Project Management or a related field, or a high school diploma/GED with at least four years of relevant experience, and a total of seven years of related work experience. Preferred qualifications are not specified. • Must reside and work in the United States. • Bachelor’s degree in Project Management or related field, or high school diploma/GED with 4 years relevant experience. • Minimum 7 years of related work experience.
Requirements
- ▸us residence
- ▸bachelor's
- ▸ged
- ▸7 years
- ▸project management
Benefits
The position operates primarily in a professional office environment using standard equipment. The expected base pay range across the U.S. is $83,500 to $110,000, depending on experience, education, certifications, and location. Employees receive a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) company match, and paid vacation, holidays, and personal days, with benefits varying by site. WM emphasizes that a job is more than a paycheck, providing opportunities for personal and family growth, a supportive culture, and engagement activities. The company’s values highlight putting people first, investing in employee growth, and fostering a stable, sustainable future. • Competitive salary $83,500–$110,000 (U.S.). • Medical, dental, vision, life insurance, short‑term disability. • Stock purchase plan and 401(k) company match. • Paid vacation, holidays and personal days.
Work Environment
Hybrid