Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Front Desk Agent- Mid Shift
Assist guests with check‑in/out, handle payments, and address requests at Mountain Run Resort.
Job Highlights
About the Role
• Participate in recognition programs, tuition reimbursement, stock purchase, and learning opportunities. • Work full‑time mid‑shift (10 am‑7:30 pm) with flexible schedules including weekends and holidays. • Greet guests and owners upon arrival. • Process check‑in and check‑out, generate folios, and collect payments. • Log housekeeping and maintenance requests and coordinate with appropriate departments. • Restock front‑desk supplies and prepare arrival packets and area information. • Answer and route phone calls. • Multi‑task and prioritize responsibilities to meet deadlines.
Key Responsibilities
- ▸check‑in
- ▸payments processing
- ▸requests logging
- ▸maintenance coordination
- ▸call handling
- ▸guest greeting
What You Bring
The position is full‑time with a mid‑shift schedule of 10:00 am to 7:30 pm, and it requires flexibility to work variable shifts, weekends, and holidays. Physical stamina is needed to stand for extended periods while managing front‑desk operations. • Communicate fluently in English. • Minimum six months of customer‑service experience. • Availability for weekends and holidays; ability to stand for long periods. • Preferred: prior front‑desk or guest‑services experience, cash/credit‑card handling, resort hospitality background.
Requirements
- ▸english
- ▸customer service
- ▸front-desk
- ▸cash handling
- ▸hospitality
- ▸physical stamina
Benefits
Hilton Grand Vacations (HGV) offers daily pay and a supportive environment that encourages growth. The company is seeking a Front Desk Clerk for Mountain Run Resort to ensure every interaction with owners and guests is positive and memorable, handling check‑ins, check‑outs, and requests. Employees receive comprehensive day‑one benefits, including medical, dental, and vision coverage, a 401(k) match, travel discounts, paid vacation and sick days, employee assistance programs, tuition reimbursement, stock purchase options, and numerous learning opportunities. HGV’s culture has earned awards for work‑life balance and family‑friendly benefits. • Enjoy day‑one health benefits (medical, dental, vision) and a 401(k) match. • Access travel discounts, paid vacation, paid sick days, and employee assistance programs.
Work Environment
Onsite