Jll
JLL provides professional services in real estate and investment management worldwide.
Helpdesk Executive
Lead helpdesk operations, data analysis, reporting, client training, and continuous improvement.
Job Highlights
About the Role
The Helpdesk Manager will lead the helpdesk operations team, using data analysis and infographic reporting to spot trends and drive improvements. They will champion innovative ideas, collaborate on technology upgrades, and extend insights to the FM Operations team while maintaining strong client connections. The role includes setting up FM helpdesks in new facilities, creating locations in the tool, training stakeholders, publishing daily SLA and fulfillment reports, and preparing presentation slides for MMR, QBR and ABR. The manager will also support account directors with data insights, conduct periodic performance calls with the pan‑India client and FM operations team, and participate in CIWG competitions to showcase ideas. • Lead helpdesk team, analyze data and create infographic trend reports. • Identify improvement opportunities and propose technology upgrades. • Set up FM helpdesks in new sites, configure tools and train stakeholders. • Publish daily SLA and fulfillment reports; produce PPT decks for MMR, QBR, ABR. • Facilitate periodic performance calls with pan‑India client and FM operations. • Support account directors with data insights and participate in CIWG idea competitions. • Provide stakeholder training on helpdesk tools to ensure up‑to‑date usage. • Provide an inclusive, entrepreneurial environment with 48‑hour weekly schedule in Hyderabad.
Key Responsibilities
- ▸helpdesk setup
- ▸tool configuration
- ▸data analysis
- ▸infographic reporting
- ▸sla reporting
- ▸stakeholder training
What You Bring
Candidates should have at least eight years of experience in customer service or data management, a graduate degree in any discipline, and a proven track record in continuous‑improvement initiatives, client engagement and report preparation. Strong communication, exceptional Microsoft Office skills and demonstrated leadership ability are essential. • Require 8+ years in customer service or data management and a graduate degree. • Demonstrate experience in continuous improvement, client engagement and reporting. • Possess strong communication and advanced Microsoft Office proficiency. • Exhibit leadership ability to drive initiatives and work collaboratively.
Requirements
- ▸8+ years
- ▸graduate degree
- ▸microsoft office
- ▸leadership
- ▸continuous improvement
- ▸client engagement
Benefits
JLL offers an entrepreneurial and inclusive environment, a competitive salary, a Total Rewards Program and a supportive culture that helps employees realize their full potential. The position is on‑site in Hyderabad, Telangana, with a 48‑hour work week, and the company encourages applicants of all backgrounds to apply. • Offer competitive compensation, Total Rewards Program and growth‑focused culture.
Work Environment
Remote