Quality, Risk, & Compliance Manager

About the Role

The Quality and Compliance Lead develops and implements comprehensive quality assurance and compliance programs for JLL’s integrated facilities management service delivery to an aerospace and defense client. This role establishes standards, conducts audits, and ensures adherence to regulatory requirements across all service lines and regions. It serves as the guardian of service excellence, maintaining consistent quality while mitigating compliance risks throughout the global portfolio. The position also drives continuous improvement and operational excellence. • Develop and implement quality management frameworks and compliance programs for global service delivery. • Design and conduct regular quality audits and compliance reviews across regional operations. • Monitor adherence to contractual requirements, service level agreements, and regulatory obligations. • Create and maintain quality and compliance documentation, including manuals, procedures, and training materials. • Coordinate root cause analysis for quality issues and oversee corrective action implementation. • Lead continuous improvement initiatives to enhance service quality and operational excellence. • Prepare quality and compliance reports for leadership and client stakeholders.

Key Responsibilities

• ▸quality frameworks
• ▸audits
• ▸compliance monitoring
• ▸documentation
• ▸root cause
• ▸continuous improvement

What You Bring

JLL leverages artificial intelligence to match candidates’ skills and experiences with role requirements, enhancing the recruitment experience. We are committed to protecting personal data, adhering to privacy laws, and upholding equal‑opportunity employment practices. • Hold a bachelor's degree in Business Administration, Quality Management, Engineering, or a related field. • Possess professional certification in quality management and compliance (e.g., ASQ, ISO). • Have 6–8 years of experience in quality management, compliance, or operational excellence. • Demonstrate knowledge of regulatory frameworks relevant to facilities management and audit methodologies. • Experience with continuous improvement methodologies such as Six Sigma or Lean. • Prefer a master’s degree and 8+ years developing and implementing global quality management systems. • Prefer experience in facilities management, corporate real estate, or professional services. • Prefer familiarity with ISO 45001, ISO 9001, and ISO 14001 standards. • Prefer background in change management, organizational transformation, and client‑facing quality assurance.

Requirements

• ▸bachelor's
• ▸asq
• ▸six sigma
• ▸lean
• ▸iso 9001
• ▸change management

Benefits

The role is remote‑based in California, Washington, or Utah and does not provide visa sponsorship; candidates must be authorized to work in the United States. Estimated compensation ranges from $95,000 to $125,000 per year, with final packages based on qualifications, location, and market conditions. The position offers a flexible work environment and the opportunity to influence global service delivery. JLL encourages applicants to apply even if they don’t meet every requirement, valuing diverse experiences and perspectives. Our comprehensive benefits package supports mental, physical, and emotional health, including 401(k) matching, medical/dental/vision coverage, paid parental leave at 100 % salary, paid time off, holidays, and early access to earned wages via Daily Pay. We foster an inclusive culture and provide reasonable accommodations for individuals with disabilities throughout the hiring process. • Benefits include 401(k) plan with company matching contributions. • Comprehensive medical, dental, and vision coverage. • Paid parental leave at 100 % of salary and generous paid time off with company holidays. • Early access to earned wages through Daily Pay.

Work Environment

Onsite