Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
*Lead Sales Gallery Coordinator
Supervises sales gallery team, ensuring guest service and front desk operations.
Job Highlights
About the Role
A Lead Sales Gallery Coordinator supervises the Sales Gallery Team to create a hospitable, positive, and productive environment for tour guests and the sales staff. The Team Lead trains and supports front‑desk associates at the Lake Tahoe Sales Gallery, ensuring the highest level of customer service throughout the guest experience. • Supervise Sales Gallery team tasks: greet and seat guests, coordinate tours, generate tour sheets, and process gift receipts. • Manage opening and closing of the gallery and assist with front‑desk duties, including Sales Executive rotation. • Prepare and administer gifting for guests. • Request inventory replenishments, track discrepancies, and lead team inventory management. • Conduct interviews and provide 1:1 onboarding and cross‑training for new hires on desk procedures and policies.
Key Responsibilities
- ▸team supervision
- ▸tour coordination
- ▸inventory management
- ▸guest gifting
- ▸front desk
- ▸onboarding
What You Bring
• Minimum qualifications: High School Diploma, 3+ years in operations, front‑desk, or reservations within hospitality, and prior training experience. • Demonstrated dedication to consistent, high‑quality guest service. • Preferred qualifications: Bachelor's degree and experience with CHORUS and VOICE systems.
Requirements
- ▸high school
- ▸3+ years
- ▸chorus
- ▸voice
- ▸bachelor's
- ▸guest service
Benefits
We provide an excellent benefits package for full‑time team members, including medical, dental, and vision insurance from day one, a 401(k) plan with company match, life insurance, and a company stock purchase program. Additional perks feature a Team Member Travel Program with discounted rates at global properties, generous paid time off, paid sick days, recognition programs, and numerous learning and advancement opportunities. Hilton Grand Vacations values employee success, offering top‑notch action‑line and in‑house training that sets industry standards. We support continued education, comprehensive resources, and a commitment to excellence, providing unparalleled growth opportunities in the timeshare industry. • Flexible schedule availability, including weekends, with strong written and verbal communication skills.
Work Environment
Onsite