Avalonbay Communities
Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
Concierge
Provide front‑desk service, resident support, and property coordination at AvalonBay.
Job Highlights
About the Role
The Concierge role leads the front‑desk team and sets new standards for luxury apartment living. As the face of AvalonBay, the Concierge welcomes prospects and residents, monitors foot traffic, implements resident‑satisfaction programs, and collaborates with leasing and maintenance to ensure smooth move‑in, move‑out, and daily experiences. • Tackle new problems and see them through, demonstrating follow‑through and resident care. • Communicate effectively in person and by phone, providing clear information, direction, and quality conversations. • Manage time by juggling multiple tasks and time‑sensitive requests while maintaining composure and positivity. • Remain patient and poised under pressure, delivering excellent service to residents, vendors, and prospects. • Stay organized with phone messages, resident packages, and maintenance requests, escalating as needed.
Key Responsibilities
- ▸problem solving
- ▸phone communication
- ▸time management
- ▸request escalation
- ▸team leadership
- ▸resident satisfaction
What You Bring
• Hold a High School diploma or GED. • Possess 1+ years of experience in hotel, retail, or restaurant settings (preferred). • Use administrative software and Microsoft Office Suite proficiently. • Be mobile enough to walk the property and handle packages or deliveries.
Requirements
- ▸high school
- ▸1+ year
- ▸microsoft office
- ▸mobility
Benefits
The position’s shift times are flexible, and candidates can explore other open Concierge schedules on jobs.avalonbay.com. It is an ideal part‑time role to complement existing work while gaining valuable hospitality experience. AvalonBay provides comprehensive benefits such as health, dental, vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20 % discount on apartment homes. The company also promotes growth through achievement‑based promotion, a recognition program, and a culture grounded in integrity, caring, and continuous improvement.
Work Environment
Onsite