Otis Elevator Co.
Designs, manufactures, and services elevators, escalators, and moving walkways worldwide.
Repair Superintendent
Lead field service team, ensure safety, training, efficiency, and customer satisfaction.
Job Highlights
About the Role
The position entails overseeing field employee safety, ensuring service quality, managing resources, and driving operational efficiency. The leader will organize service activities, allocate manpower and materials, and support the workforce through education and technical assistance. Continuous improvement of route schedules and callback rates, as well as authorizing repair orders and leading change initiatives, are also key aspects. • Ensure field employee safety and service quality • Plan, organize, and manage service field activities to meet customer needs • Allocate manpower and materials efficiently • Conduct field education and training for the workforce • Improve route schedules and reduce callback rates • Provide technical support to field staff and authorize repair orders • Lead change initiatives for better communication and efficiency
Key Responsibilities
- ▸technical support
- ▸route optimization
- ▸resource allocation
- ▸service planning
- ▸safety management
- ▸training
What You Bring
Otis Elevator, a global leader in elevators and escalators, is seeking a passionate individual to lead maintenance operations in the San Francisco Bay territory. Reporting to the General Manager, the role focuses on day‑to‑day management and training of field staff, emphasizing safety, quality, and customer satisfaction. Candidates must have at least seven years of relevant experience, a high school diploma (BA/BS preferred), and proven leadership managing technician teams. Experience in the elevator industry is a plus. Strong communication, computer proficiency, business acumen, and a customer‑service mindset are required, along with a valid driver’s license and willingness to travel within the territory. • Require at least 7 years of relevant experience, high school diploma (BA/BS preferred) • Demonstrated leadership managing technician teams • Strong communication, computer, and customer‑service skills • Willingness to travel within territory and hold a valid driver’s license
Requirements
- ▸7+ years
- ▸leadership
- ▸computer
- ▸customer service
- ▸driver's license
- ▸travel
Benefits
The role offers a salary range of $114,000‑$157,300, a long‑term employment contract, and a comprehensive benefits package including 401(k) match, medical/dental/vision coverage from day one, three weeks paid vacation, paid holidays, sick leave, life and disability insurance, and various voluntary benefits. Additional perks such as parental leave, adoption assistance, tuition reimbursement, peer recognition awards, and performance bonuses are also provided. Otis employs 72,000 people worldwide and maintains 2.4 million customer units, with a legacy of innovation showcased in landmarks like the Eiffel Tower and Burj Khalifa. The company values safety, ethics, and quality, and is committed to diversity, inclusion, and employee development through training, leadership programs, and the Employee Scholar Program. • Salary range $114,000‑$157,300 with long‑term contract • 401(k) plan with company match • Comprehensive medical, dental, vision, and prescription coverage from day one • Three weeks paid vacation, paid holidays, and sick leave • Life and disability insurance • Voluntary benefits such as legal, pet, home, and auto insurance • Parental leave, adoption assistance, and tuition reimbursement • Peer recognition awards and performance bonus opportunities
Work Environment
Field