MAC Manager

About the Role

• Supervise and coordinate activities of move technicians across multiple projects • Assign work orders and prioritize tasks based on urgency and client needs • Conduct quality control inspections of completed work and ensure compliance with JLL standards • Provide on-the-job training and mentoring to junior technicians • Lead daily briefings and coordinate with move technicians on project status • Escalate complex issues to Small Projects Team Lead as needed • Maintain team accountability for safety protocols and performance standards • Plan and execute complex multi-phase office moves and space reconfigurations • Develop project timelines, resource allocation, and logistics coordination • Interface directly with client stakeholders on project requirements and updates • Coordinate with external vendors, contractors, and other trades • Manage project documentation, progress reports, and client communications • Conduct pre-move planning sessions and post-move evaluations • Execute complex office moves, relocations, and space reconfigurations • Ensure move crews are supported and engaged with a plan for delivery every day • Oversee furniture placement and workspace setup/teardown operations • Lead department relocations and floor plan changes • Manage move logistics including scheduling, equipment, and coordination with other trades • Maintain customer satisfaction rating on supervised projects • Supervise setup of meeting rooms, conference spaces, and event venues • Coordinate seating, tables, and staging for large corporate events • Provide after-hours supervision for special events as needed • Ensure proper setup and breakdown procedures are followed • Oversee receiving, inspection, and delivery of furniture throughout the facility • Supervise assembly and installation of office furniture, workstations, and modular systems (Herman Miller, Steelcase, Haworth, etc.) • Perform complex furniture repairs, adjustments, and reconfigurations • Maintain furniture inventory and condition reports • Ensure quality standards are met on all furniture installations • Coordinate and oversee completion of maintenance work orders • Assign routine facility upkeep tasks to appropriate technicians • Supervise coordination with external contractors for specialized work • Lead participation in building emergency response procedures • Oversee utilization of Work Order system such as Corrigo for work order tracking • Review and approve work order completion with detailed documentation and photos • Manage mobile applications for real-time communication and scheduling • Maintain accurate records of team productivity, completed tasks, and time allocation • Generate reports on team performance and project status • Safety: Responsibility for enforcing all client and JLL safety protocols and procedures

Key Responsibilities

• ▸move coordination
• ▸project planning
• ▸client liaison
• ▸furniture installation
• ▸work orders
• ▸safety compliance

What You Bring

The Move/Relocation Operations Manager is an experienced, on‑site leader who reports to the Small Projects team and provides immediate support for facilities and logistics needs. This supervisory role blends hands‑on technical work with the coordination of move technicians and project management responsibilities. Located in North Charleston, SC, the role requires 100 % on‑site presence, standard business hours, and occasional evening or weekend work for events, emergencies, or major projects, with less than 10 % travel to other client sites. The employee is responsible for enforcing all safety protocols and procedures. JLL is an equal‑opportunity employer that does not provide visa sponsorship; candidates must be authorized to work in the United States. Reasonable accommodations are available for individuals with disabilities throughout the recruitment process. • Self-perform complex moves and installations when needed • Self-perform maintenance tasks requiring advanced skills • Experience: 3+ years in facilities management, move coordination, furniture installation, or related field with 2+ years in supervisory or lead capacity • Leadership Skills: Proven ability to supervise, train, and coordinate work activities of technical staff • Technical Expertise: Advanced experience with furniture assembly, installation, and complex facilities maintenance • Project Management: Experience managing multiple concurrent projects and coordinating resources • Physical Requirements: Ability to lift 50+ lbs., stand for extended periods, and perform manual labor in various environments • Communication: Excellent verbal and written communication skills with ability to interface with senior client stakeholders • Independence: Ability to make independent decisions and solve complex problems with minimal supervision • Technology: Proficiency with CAFM systems, project management software, smartphones, tablets, and computer applications • Experience working in corporate office environments or Class A commercial buildings • Advanced knowledge of major office furniture systems (Herman Miller, Steelcase, Knoll, Haworth) • Experience with vendor management and contract coordination • Safety certifications and/or working knowledge of furniture install safety • Knowledge of electrical, plumbing, and HVAC systems • Previous experience with integrated facilities management services • Project management certification (PMP, CAPM) preferred • Bachelor's degree in Facilities Management, Construction Management, or related field preferred • Location: 100% on-site presence required in North Charleston SC. • Environment: Physical work environment requiring standing, lifting, and manual labor in various areas including offices, basements, mechanical rooms, and outdoor areas • Travel: Occasional travel to other client sites for special projects or training (less than 10%)

Requirements

• ▸cafm
• ▸project management
• ▸pmp
• ▸bachelor's
• ▸furniture
• ▸leadership

Benefits

JLL empowers you to shape a brighter way by combining world‑class services, advisory, and technology to create better real‑estate outcomes. The company is committed to hiring talented people, helping them thrive, grow meaningful careers, and find a place where they belong. The position offers stability through JLL’s dedicated account model, opportunities for career growth, and a comprehensive benefits package that supports physical, mental, and emotional health, including 401(k) matching, medical, dental, vision, paid parental leave, paid time off, holidays, and early wage access. • Schedule: Standard business hours with occasional evening/weekend work for events, emergencies, and major projects

Work Environment

Onsite