Manager, Maintenance Field Operations

About the Role

Daily duties include ensuring field employee safety, planning and organizing service activities, and allocating manpower and materials efficiently. You will conduct field education, improve route schedules and callback rates, and provide technical support or direct issues to experts. Authorizing repair orders and driving change toward better communication and efficiency are also key responsibilities. • Lead daily field operations while ensuring employee safety and service quality • Plan, organize, and allocate manpower and materials to meet customer needs • Conduct field training and education to improve efficiency and reduce callbacks • Provide technical support and authorize repair orders for timely completion • Drive continuous improvement in route scheduling, communication, and performance

Key Responsibilities

• ▸field operations
• ▸safety management
• ▸manpower planning
• ▸field training
• ▸technical support
• ▸route optimization

What You Bring

Successful candidates have at least five years of industry experience, proven leadership of technician teams, and a background in the elevator sector. Strong communication, teamwork, computer proficiency, and business acumen are essential, as is a passion for outstanding customer service. Travel within the territory is required, and a valid driver’s license is mandatory. • Bring 5+ years of industry experience with proven leadership of technician teams • Possess elevator industry background, strong communication, and teamwork skills • Demonstrate solid computer proficiency, business acumen, and passion for customer service • Hold a valid driver’s license and be willing to travel within the Greenville territory

Requirements

• ▸leadership
• ▸elevator
• ▸communication
• ▸computer
• ▸business acumen
• ▸driver's license

Benefits

Otis offers a competitive benefits package, including a 401(k) plan with generous company matching, comprehensive medical, dental, vision and prescription coverage, and three weeks of paid vacation plus holidays. Additional perks comprise paid sick leave, wellness incentives, life and disability insurance, voluntary benefits, parental leave, tuition reimbursement, and an employee scholarship program. Performance is recognized through spot bonuses, service‑anniversary awards, and extensive training in technology, processes, and soft skills. • Receive a 401(k) plan with generous company match and comprehensive health benefits • Enjoy three weeks paid vacation, holidays, paid sick leave, and wellness incentive programs • Access tuition reimbursement, employee scholarship program, parental leave, and spot performance bonuses

Work Environment

Field