Facility Manager - Quality & Operations

About the Role

Key responsibilities include overseeing third-party service providers, conducting regular inspections and audits, and managing the full lifecycle of work orders from initiation to closure. The manager will coordinate scheduling and access for vendor-performed maintenance, act as the operational bridge between the call center, on-site client teams, and vendors, and ensure compliance with local regulations, safety standards, and company policies. Supporting emergency response protocols and providing timely status updates to internal stakeholders are also essential. • Oversee third-party service providers and ensure contract compliance and performance standards. • Conduct regular vendor performance reviews and escalate issues as needed. • Perform inspections and audits to verify scope, safety, and regulatory compliance. • Coordinate scheduling and access for vendor-conducted maintenance and repairs. • Manage the end-to-end lifecycle of work orders from initiation to closure. • Prioritize and track critical maintenance and repair tasks for timely resolution. • Maintain accurate records and documentation for service requests and completed work. • Follow up on deficiencies and ensure corrective actions are implemented. • Act as the operational bridge between the call center, on-site client teams, and vendors, providing updates and status reports. • Participate in meetings to align priorities, share updates, and resolve issues. • Ensure all facility operations comply with local regulations, safety standards, and company policies. • Support emergency response protocols as required.

Key Responsibilities

• ▸vendor management
• ▸work orders
• ▸inspections
• ▸scheduling
• ▸compliance
• ▸emergency response

What You Bring

We are seeking a highly organized, quality-focused Facilities Manager to lead exceptional facility services across multiple sites. The role blends vendor management, critical-systems oversight, and rigorous quality assurance to ensure work—especially on essential infrastructure—is completed safely, efficiently, and to the highest standards. The ideal candidate thrives in a dynamic environment, communicates proactively, and excels at cross-functional coordination. Qualifications require a bachelor’s degree in Facilities Management or a related field (preferred) and 5-7 years of experience in facility operations or vendor management, with strong knowledge of CMMS platforms and building systems such as HVAC, electrical, and plumbing. Excellent communication, multitasking ability, attention to detail, and a proactive problem-solving approach are critical. The position offers a compensation range of $89,250‑$105,000, a comprehensive benefits package, and is an equal‑opportunity role at Cushman & Wakefield. • Bachelor’s degree in Facilities Management, Business Administration, or related field (preferred). • 5‑7 years of experience in facility operations or vendor management. • Strong understanding of work order systems (e.g., CMMS platforms). • Excellent communication and interpersonal skills. • Ability to multitask and manage competing priorities in a fast-paced environment. • Knowledge of building systems (HVAC, electrical, plumbing) and regulatory compliance standards. • Exceptional attention to detail and proactive problem‑solving approach. • Ability to interpret technical documentation and service reports.

Requirements

• ▸bachelor's degree
• ▸5-7 years
• ▸cmms
• ▸hvac
• ▸communication
• ▸problem solving

Work Environment

Field