Customer Service - Self Storage Manager

About the Role

Property Managers operate independently across multiple sites, both indoors and outdoors. They evaluate customers’ storage requirements, suggest appropriate solutions, and sell packing and moving supplies. Daily duties include inspecting storage units to verify inventory and readiness, auditing cash drawers, making bank deposits, and maintaining up‑to‑date payment records through reminder and collection calls. • Assess customer storage needs and recommend solutions, including packing supplies. • Conduct daily unit inspections to ensure inventory accuracy and availability. • Audit cash drawers, make bank deposits, and process customer payments. • Make reminder and collection calls for overdue accounts. • Transport items up to 35 lb and spend up to 50% of time walking outdoors, climbing stairs and opening large doors. • Perform cleaning and maintenance tasks such as sweeping, mopping, and maintaining exterior grounds.

Key Responsibilities

• ▸needs assessment
• ▸unit inspections
• ▸cash auditing
• ▸collections calls
• ▸item transport
• ▸cleaning maintenance

What You Bring

The role requires the ability to lift or move items up to 35 pounds and spend up to half of the workday walking around facilities, including climbing stairs and handling large doors. Managers also perform routine cleaning and maintenance tasks, such as sweeping, mopping interior areas, and keeping exterior grounds and curb appeal free of debris. Candidates should have a background in customer‑service‑focused sales environments such as retail, restaurant, fast‑food, or similar service industries. A valid driver’s license and personal vehicle are required for traveling between work locations, with mileage reimbursement offered. • Maintain a valid driver’s license and use a personal vehicle for site travel. • Bring prior customer‑service or sales experience from retail, restaurant, fast‑food, or similar environments.

Requirements

• ▸driver's license
• ▸personal vehicle
• ▸customer service
• ▸sales experience
• ▸heavy lifting
• ▸travel

Benefits

Public Storage, the leading self‑storage provider, is actively recruiting new team members. The position offers an hourly wage of $15. Team members enjoy a Total Rewards package that includes flexible full‑time schedules from 9:30 am to 6 pm, with weekend hours ending at 5 pm. After averaging 20 or more hours per week, employees become eligible for full‑time benefits such as medical, dental, vision, 401(k) matching, paid time off, sick leave, flex spending, company‑paid life and accidental death insurance, and exclusive vendor discounts. Mileage reimbursement is provided for travel between locations, and performance‑based bonuses are available for Property Managers. Public Storage has been recognized as a Great Place to Work, earning accolades for career growth, work culture, and diversity and inclusion. Prospective employees are encouraged to apply now to join the #1 team in the self‑storage sector. • Work flexible full‑time schedule (9:30 am–6 pm, weekends until 5 pm) and earn $15 per hour. • Earn performance‑based bonuses as a Property Manager. • Receive mileage reimbursement for travel between properties. • Become eligible for full‑time benefits after averaging 20+ hours per week: medical, dental, vision, 401(k) match, PTO, sick time, flex spending, life and accidental death insurance, and vendor discounts.

Work Environment

Field