Aecom
Trusted global infrastructure consulting firm delivering engineering, design, construction management services.
AECOM Traffic Management Center Operator Trainee
Monitor SC freeways, dispatch assistance, handle incidents via ATMS and communications.
Job Highlights
About the Role
Operators use Advanced Traffic Management Systems (ATMS) software and web‑based tools to monitor freeways, detect incidents, dispatch personnel, and coordinate with the State Highway Emergency Program, the Department of Public Safety, and partner agencies. The position supports 24/7 roadside assistance for stranded motorists and plays a critical role in maintaining safety and mobility across South Carolina’s interstate network. • Dispatch and coordinate SHEP patrollers for roadside assistance and incident response. • Monitor surveillance cameras and data sources to detect and verify traffic events. • Log events and lane/shoulder closures using ATMS software. • Control and monitor ITS devices such as cameras and dynamic message signs. • Participate in required technical and customer‑service training and certification. • Follow program Standard Operating Procedures and guidelines. • Communicate with SHEP patrollers, SCDPS, law enforcement, fire, ambulance, and towing via radio/phone. • Answer calls from motorists and agencies, provide information, and transfer as needed. • Document all communications and activities clearly and concisely.
Key Responsibilities
- ▸atms operations
- ▸camera monitoring
- ▸patrol dispatch
- ▸its control
- ▸call handling
- ▸documentation
What You Bring
Candidates must have a high school diploma or GED, be able to remain stationary for long periods, operate software platforms, and pass background and drug screening. Preferred applicants bring call‑center, 911, or dispatch experience, strong customer‑service skills, familiarity with South Carolina roadways, and proficiency with ATMS platforms. AECOM provides comprehensive benefits, career development programs, and a collaborative, inclusive workplace. • Minimum: High School diploma/GED, ability to sit for long periods, operate software, pass background and drug screens, complete 6‑week SCDOT TMC training. • Preferred: call‑center or dispatch experience, strong customer‑service orientation, calm under pressure, extensive telephone/radio/computer use, effective oral/written communication, map interpretation, knowledge of SC interstates, ATMS platform proficiency, accurate data entry, problem‑solving and prioritization, independent and team work.
Requirements
- ▸high school
- ▸atms
- ▸call center
- ▸dispatch
- ▸customer service
- ▸map interpretation
Benefits
The company is hiring experienced Traffic Management Center (TMC) Operators for the South Carolina Department of Transportation, based in North Charleston. The role operates primarily from 6:00 am to 7:30 pm, with a rotating schedule that may include 12‑14‑hour days, and offers a starting rate of $20.00 per hour plus promotional opportunities after training and performance milestones. The role does not include sponsorship for U.S. work authorization or relocation benefits and follows AECOM’s equal‑opportunity employment policies. The position is classified as on‑site work in Charleston, SC, with hourly compensation of $20.00.
Work Environment
Field