Wm
Leading provider of comprehensive waste management services across North America.
Sales Retention Account Associate I
Manage SMB accounts to retain and grow business through inbound calls and proactive outreach.
Job Highlights
About the Role
• Apply change‑management processes to meet sales demands. • Allocate time effectively between retention and acquisition goals. • Explore mutually beneficial sales agreements to secure customer commitment. • Navigate multiple systems and sales tools with accurate documentation. • Analyze reports and handle general administrative duties as needed.
Key Responsibilities
- ▸change management
- ▸time management
- ▸sales agreements
- ▸sales tools
- ▸report analysis
What You Bring
The Account Associate I (AA) is a hybrid position located in Newtown, PA, serving as a primary contact for WM's small and medium business customers. Working within a team‑based queue, the AA is responsible for retaining and expanding the book of business through effective inbound call handling and proactive outreach. Success is driven by strong retention strategies, negotiation skills, and alignment with WM's growth objectives. The role requires adept navigation of multiple sales systems and tools, including Salesforce.com and pricing applications, to ensure accurate documentation of customer interactions. AA staff analyze reports as needed and perform general administrative duties to support sales processes. Employees work in a professional office environment using standard equipment such as computers, phones, and copy machines. The position involves repetitive motions, coordination of eye/hand/foot, extended sitting, talking, and hearing tasks. • Communicate compellingly to influence customer decisions. • Use WM sales productivity software (e.g., Salesforce, pricing tools) consistently. • High School Diploma or GED (accredited). • Minimum 1 year B2B account management, inside sales, or customer service experience with a sales component.
Requirements
- ▸salesforce
- ▸pricing tools
- ▸high school
- ▸account management
- ▸negotiation
- ▸communication
Benefits
WM is an equal‑opportunity employer that provides accommodations for disabilities and complies with Real ID requirements for travel. The company promotes a people‑first culture focused on growth, stability, and a sustainable future, offering a supportive environment for employees and their families. • Competitive compensation package including medical, dental, vision, life insurance, and short‑term disability. • Stock purchase plan and company‑matched 401(k). • Paid vacation, holidays, and personal days.
Work Environment
Hybrid