Field Service Representative

About the Role

• Perform pre‑site, startup, repair, preventive maintenance, and field modifications of equipment. • Solve problems with customers, electricians, sales partners, technical support, and District Service teams. • Complete field service reports, expense reports, preventive maintenance logs, and startup data sheets. • Collaborate with managers or regional service directors to resolve complex escalated issues. • Engage in continuous learning and training on various products both in the field and classroom. • Travel regionally or nationwide for customer support, including overnight assignments. • Assist senior technicians and support project management on large system start‑ups. • Work with larger teams of FSRs and project managers on high‑complexity projects. • Act on behalf of the District Service Manager to resolve operational issues as needed. • Read and interpret blueprints and schematics. • Follow good safety practices, lock‑out/tag‑out procedures, and complete required safety trainings. • Maintain safe driving and vehicle operation skills. • Utilize test and diagnostic equipment effectively. • Write clear service reports, correspondence, and procedures, and present information to customers. • Perform physically demanding tasks, lift up to 40 lb, work in extreme environmental conditions, stand for extended periods, and operate in confined spaces.

Key Responsibilities

• ▸preventive maintenance
• ▸field service
• ▸diagnostic testing
• ▸report writing
• ▸customer support
• ▸system startup

What You Bring

• Hold an Associate’s degree, trade/vocational certification, military training, or similar electrical‑related experience. • Understand AC and DC power principles and related circuit components. • Possess at least 2 + years of field service repair and customer service experience with UPS systems, power distribution, ATS, PDU, or related equipment. • Have at least 2 + years of field services or equivalent industry experience. • Communicate proficiently in English with customers and team members. • Demonstrate basic computer skills, including Microsoft Office and company digital tools. • Identify hazards, report safety incidents, and possess preferred NFPA‑70E or OSHA experience.

Requirements

• ▸associate’s degree
• ▸ac/dc
• ▸ups
• ▸microsoft office
• ▸customer service
• ▸osha

Benefits

Schneider Electric equips Field Service Representatives with direct product training, digital and physical tools, service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This site‑based position guarantees a 40‑hour workweek (plus overtime) and most work is performed at customer sites. The role is part of the U.S. Services business, focusing on servicing equipment that supports power distribution and critical power infrastructure. Employees benefit from a structured onboarding program that includes eight weeks of in‑person training at a state‑of‑the‑art facility in Dallas, Texas, followed by online training and mentorship from a local area coach. Schneider Electric offers an inclusive benefits package that includes flexible work arrangements, paid family leave, a 401(k) match, well‑being programs, holidays, paid time off, military leave benefits, and more. The company emphasizes a culture built on its IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork—while encouraging employees to turn sustainability ambitions into actions.

Work Environment

Field