Wm
Leading provider of comprehensive waste management services across North America.
Industrial Technical Services Representative (Central Time)
Supports industrial waste sales, advises on disposal options, and manages customer accounts.
Job Highlights
About the Role
The role partners with the Industrial Sales team to drive industrial and hazardous waste sales revenue growth, providing customer service and technical consulting on transportation and disposal options; the position is remote but requires work during Central Time hours. Key responsibilities include assisting customers with transportation and disposal options, applying technical knowledge to testing parameters, processing profiles, contracts and credit requests, scheduling pickups, resolving billing inquiries, developing cost‑effective proposals using pricing tools, managing customer relationships, achieving territory revenue goals, handling inbound calls, delegating administrative tasks, and supporting account managers with receivables and collections. • Drive industrial and hazardous waste sales revenue growth with the Industrial Sales team. • Advise customers on transportation and disposal options for industrial and hazardous wastes. • Process profiles, contracts, and credit requests; schedule pickups and resolve billing issues. • Develop cost‑effective proposals using pricing tools and prepare customized correspondence. • Manage and grow customer relationships, including account retention and new waste‑stream identification. • Conduct inbound calls, qualify leads, and provide leads to account and program managers. • Support account managers with receivables, collections, and delegate administrative tasks. • Achieve territory revenue targets for the Manufacturing & Industrial sales segment.
Key Responsibilities
- ▸pricing tools
- ▸proposal development
- ▸profile processing
- ▸pickup scheduling
- ▸billing resolution
- ▸customer management
What You Bring
The position has no direct supervisory responsibilities. Required qualifications are a high school diploma or GED, at least one year of relevant experience, knowledge of hazardous waste regulations and DOT requirements, proficiency with Microsoft Word, Excel, and PowerPoint, and strong interpersonal skills; experience with special waste streams and platforms such as Ignite or Salesforce is preferred. • Required: High School diploma/GED, 1+ year relevant experience, knowledge of hazardous waste and DOT regulations. • Preferred: Experience with special waste streams and platforms such as Ignite or Salesforce. • Proficient in Microsoft Word, Excel, PowerPoint; strong interpersonal communication skills.
Requirements
- ▸high school
- ▸1+ year
- ▸hazardous waste
- ▸dot
- ▸salesforce
- ▸excel
Benefits
The work environment is a home office; duties require finger dexterity, occasional handling of objects under 30 pounds, and rare exposure to physical risks or environmental elements. The salary range is $50,900 to $68,885 with potential incentive pay. WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) matching, paid vacation, holidays, and personal days, reflecting the company’s People First, growth, stability, and sustainability values. • Remote role operating on Central Time hours; home‑office work environment. • Salary $50,900–$68,885 plus incentive pay. • Benefits include medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.
Work Environment
Field