Assistant Community Manager

About the Role

The Assistant Community Association Manager (ACAM) supports the day‑to‑day operations of a small portfolio of community associations. This role assists the Community Manager with resident communication, administrative tasks, operational follow‑through, and overall community support. Key responsibilities include serving as the primary contact for homeowners and residents, handling routine questions and concerns, and responding to inquiries while maintaining accurate records. The ACAM prepares correspondence, meeting materials, notices, and other community communications, and helps coordinate events and engagement activities. They also track work orders, violations, architectural requests, and coordinate with vendors, providing administrative and operational support to the Community Manager and ensuring timely follow‑up on tasks. • Serve as primary contact for homeowners and residents, addressing routine questions. • Respond to inquiries and maintain accurate community records. • Prepare correspondence, meeting materials, notices, and community communications. • Coordinate community events and engagement activities. • Track work orders, violations, architectural requests, and liaise with vendors. • Provide administrative and operational support to the Community Manager. • Ensure timely follow‑up on tasks to keep community operations running smoothly.

Key Responsibilities

• ▸resident liaison
• ▸record management
• ▸correspondence prep
• ▸event coordination
• ▸work order tracking
• ▸vendor coordination

What You Bring

Candidates must have a high school diploma or GED and at least one year of customer service or administrative support experience. Required skills include proficiency in Microsoft Office, strong written and verbal communication, time management, prioritization, conflict‑resolution, and the ability to handle confidential information. Preferred qualifications are experience in community associations or property management, interest in CMCA certification, and an understanding of HOA processes and governing documents. • Require high school diploma or GED and at least one year of customer service/administrative experience. • Proficient in Microsoft Office (Word, Excel, Outlook) with strong written and verbal communication. • Demonstrate time management, prioritization, conflict‑resolution, and confidentiality skills. • Preferred: experience in community associations or property management and interest in CMCA certification.

Requirements

• ▸high school
• ▸customer service
• ▸microsoft office
• ▸communication
• ▸time management
• ▸property management

Benefits

Compensation is based on experience, ranging from $18 to $22 per hour. Pay is hourly and reflects relevant experience. We offer a competitive benefits package that includes medical, dental, vision, 401(k), and disability insurance. Professional development, training opportunities, and clear career growth pathways are available to all employees. The work environment is supportive and people‑focused, encouraging collaboration and success. • Offer competitive benefits: medical, dental, vision, 401(k), disability insurance, plus professional development and a supportive work environment.

Work Environment

Hybrid