Jll
JLL provides professional services in real estate and investment management worldwide.
Guest Services Ambassador
Deliver front-of-house hospitality and support events and facilities.
Job Highlights
About the Role
The Guest Service Ambassador role is a front‑of‑house position that creates outstanding first impressions and seamless guest experiences. It blends reception duties, event support and facilities management, ensuring visitors feel genuinely welcomed while maintaining professional standards. • Deliver front‑of‑house service, manage visitor registrations, and provide concierge support. • Coordinate room bookings, assist with event setup, and maintain meeting spaces to high standards. • Operate visitor management systems and ensure compliance with security and health & safety protocols. • Maintain show‑ready reception areas, oversee mailroom operations, and support general facilities requests.
Key Responsibilities
- ▸visitor management
- ▸room bookings
- ▸event support
- ▸security compliance
- ▸safety compliance
- ▸mailroom ops
What You Bring
We are looking for a customer‑focused professional with corporate office experience and a genuine passion for hospitality. The ideal candidate has strong technical capabilities, exceptional interpersonal skills, proven service delivery in fast‑paced environments, and the ability to organise, prioritise and manage multiple projects. A friendly, collaborative mindset and a willingness to exceed expectations are essential.
Requirements
- ▸customer‑focused
- ▸corporate office
- ▸technical
- ▸interpersonal
- ▸service delivery
- ▸project management
Benefits
At JLL you will join an entrepreneurial, inclusive culture where like‑minded people inspire each other and achieve great things. The role is based on‑site in Melbourne, VIC, and offers opportunities to develop strengths, enjoy varied experiences and build a fulfilling career. Interested candidates should apply via the provided link, quoting reference REQ483279.
Work Environment
Office Full-Time