Assistant General Manager

About the Role

The Assistant General Manager (AGM) supports the General Manager, schedules employees, manages daily operations, oversees delivery logistics of packages, and supervises the concierge desk to ensure homeowner concerns receive a timely response. The AGM actively contributes to the cleanliness and organization of the building, maintaining back‑of‑house, storage, and utility rooms in a clean, safe, and secure condition, and ensures all amenity areas are properly supplied and sanitary. When appropriate, the AGM attends board meetings, helps prepare presentation materials for the board and homeowners, and may take minutes in the absence of a board secretary. • Manage functionality of all emergency and fire safety systems and procedures. • Ensure emergency phone tree contacts are current and valid. • Fully train employees on emergency responsiveness. • Monitor timely building inspections with code enforcement and the Fire Marshal. • Support general property operations and foster a positive workplace environment. • Develop employee professional learning and advancement. • Collaborate with property and regional management on employee issues. • Conduct orientation and onboarding for new employees. • Provide coaching, counseling, and discipline with the GM and HR. • Issue, receive, and review hourly shift checklists daily and report trends. • Attend board meetings as requested and take minutes if needed. • Provide board updates on projects assigned to the AGM. • Assist the GM in annual meeting and election processes, including notices, candidate calls, proxy ballot distribution, candidate biographies, slide‑deck preparation, ballot promotion, quorum achievement, proxy counts, meeting coordination, and final ballot tally. • Support follow‑up committee work as assigned by the GM. • Process and code vendor invoices via StrongRoom. • Verify and process employee time cards each pay period. • Oversee accurate ADP payroll processing each pay period. • Review monthly financial reports with the GM and provide explanations as needed. • Help prepare a draft annual operating budget for board review and approval. • Track capital project expenditures and perform G/L coding. • Monitor work order process and ensure timely completion. • Manage BuildingLink communications. • Meet and direct on‑site contractors and service providers. • Review and monitor the annual Reserve Study budget and execution. • Walk all amenities, grounds, and back‑of‑house areas daily, making corrections and recommendations. • Maintain consistent property cleanliness. • Ensure employees wear uniforms, name tags, and maintain proper hygiene and grooming. • Provide training and resources for employees to perform duties effectively. • Establish documented performance accountability by department. • Assist the GM with bid solicitations for projects and service agreements. • Generate weekly board of directors updates for the GM. • Assist the GM with monthly communications to homeowners. • Support the concierge team in handling concerns, requests, and problems successfully. • Increase employee engagement and satisfaction through collaborative leadership. • Respond promptly to the GM, board, and homeowners. • Maintain confidentiality and discretion in all duties.

Key Responsibilities

• ▸emergency systems
• ▸payroll processing
• ▸financial reporting
• ▸vendor invoicing
• ▸work order
• ▸buildinglink

What You Bring

• Exhibit professional verbal and written communication skills. • Possess basic knowledge of accounting, financial statements, and managerial reports. • Proficient with Microsoft Office Suite (Word, Excel, Outlook). • Demonstrate detail orientation with a sense of urgency. • Bachelor’s degree preferred. • 1–3 years department‑level management experience in property management. • Prior supervisory experience. • Light travel required and ability to attend evening HOA board meetings. • Adhere to sustained COVID‑19 protocols.

Requirements

• ▸microsoft office
• ▸accounting
• ▸bachelor's
• ▸management
• ▸supervisory
• ▸communication

Benefits

• Typical office environment with on‑site building tours and occasional construction site visits.

Work Environment

Onsite