Manager, IT Program Management- Disaster Recovery

About the Role

The manager will integrate IT DR planning and execution into program and project lifecycles, partnering with Business Continuity to ensure preparedness, testing, and recovery align with continuity objectives. They will provide leadership over ITSM practices—including incident, problem, change, and configuration management—to improve service reliability. Additionally, the role oversees the end‑to‑end DSAR process, ensuring timely, compliant responses to data subject requests and driving continuous improvement. Strategic oversight includes managing scope, schedule, budget, and resources to ensure program success while interfacing with senior leadership on operational and technical delivery. The manager will establish enterprise‑wide practices, processes, and tools that enhance information sharing and collaboration across the organization. They will prepare and present periodic program status briefings to executive management and manage overall budgets, resource allocation, and forecasting for all projects within the program. • Integrate IT Disaster Recovery planning into program and project lifecycles • Lead IT Service Management practices (incident, problem, change, configuration management) • Oversee end-to-end DSAR process to ensure compliant data subject request responses • Manage program scope, schedule, budget, and resources to drive success • Interface with senior leadership and present periodic program status briefings • Establish enterprise-wide collaboration tools and processes for information sharing • Manage overall budgets, resource allocation, and forecasting across projects

Key Responsibilities

• ▸disaster recovery
• ▸itsm
• ▸dsar management
• ▸collaboration tools
• ▸program management
• ▸budget management

What You Bring

Preferred qualifications include a bachelor’s degree in business, IT, or a related field, experience in a Project Management Office, and a PMP certification. Candidates should have at least seven years of experience managing complex, enterprise‑level or multi‑departmental programs and be proficient with industry‑standard methodologies such as SDLC, Agile, Waterfall, Scrum, Lean/Six Sigma, OCM, PMBOK, or ITIL. Experience serving as the single manager of multiple concurrent projects across geographic locations and expert‑level knowledge of large‑scale enterprise projects are also required. Minimum qualifications require experience leading IT projects using Agile, predictive, and hybrid methodologies, as well as leading project working groups. Candidates must have a minimum of eight years leading projects within programs with interdependencies and at least five years of senior‑level IT experience (e.g., Sr. Software Developer, Sr. Database Administrator, Business Analyst). This hybrid role demands onsite work four days per week with one optional remote day. • Bachelor’s degree in business, IT, or related field (required) • PMP certification preferred • 7+ years managing complex enterprise-level or multi-departmental programs • Proficient with SDLC, Agile, Waterfall, Scrum, Lean/Six Sigma, ITIL, PMBOK or similar methodologies • Experience leading multiple concurrent projects across geographic locations

Requirements

• ▸bachelor's
• ▸pmp
• ▸agile
• ▸waterfall
• ▸7+ years
• ▸pmbok

Benefits

The position offers rewarding compensation and a comprehensive benefits package, including medical, dental, vision, health‑care spending accounts, disability, life and AD&D insurance, employee assistance, discount programs, a retirement plan with company match, ESPP, and paid time off. Employees can also access the company’s employee stock purchase plan and various wellness resources. Recent recognitions include Barron’s 100 Most Sustainable Companies, CDP Disclosure, Dow Jones Sustainability Indices, and Great Place to Work awards. Employees are supported with modern tools, continuous learning opportunities, and a collaborative environment that encourages sustainable impact. • Hybrid work schedule: 4 days onsite, 1 day remote • Comprehensive medical, dental, and vision coverage • Health‑care and dependent‑care spending accounts • Short‑ and long‑term disability insurance • Life and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)

Work Environment

Office Full-Time