Strategic Account Manager - Multifamily-SOUTHEAST

About the Role

The Strategic Account Manager, Multi‑family drives market share and profitable growth within the multi‑family housing segment by creating differentiated value for key decision makers. The role builds trusted, long‑term relationships with national and regional developers, owners, operators, and asset managers to shape specifications, influence buying decisions, and expand Delta Faucet’s presence across new construction, renovation, and MRO opportunities. Core responsibilities include developing and managing strategic accounts, influencing project specifications, and delivering tailored solutions through cross‑functional collaboration. The manager leads RFPs, provides product presentations and design consultations, and creates comprehensive sales and account plans that align with customer priorities and company objectives. Data analysis, strategic initiatives, and partnership with marketing, sales, and customer service teams ensure smooth execution and measurable business outcomes. • Build and nurture relationships with owners, developers, designers, and influencers in multi‑family housing. • Manage a portfolio of strategic accounts to drive specifications, brand preference, and revenue growth. • Collaborate with product, marketing, and sales teams to deliver tailored solutions. • Lead RFPs and negotiations to secure and retain business. • Identify early‑design projects and influence specification decisions toward company products. • Deliver product presentations, CEUs, and design consultations. • Provide project support from concept through construction administration. • Develop and implement comprehensive sales and account plans with market analysis, revenue goals, and measurable outcomes. • Create account‑specific plans, set retention and new‑business targets, and execute strategic initiatives such as customer events. • Analyze data and trends to boost customer retention and drive revenue. • Secure new product specifications and expand existing opportunities for profitable growth. • Support marketing initiatives, trade shows, and product launches for the multi‑family segment. • Partner with project sales, regional sales, distribution, and customer service to ensure smooth execution. • Deliver Voice of Customer feedback to product development and marketing.

Key Responsibilities

• ▸rfp management
• ▸product presentations
• ▸design consultation
• ▸data analysis
• ▸account planning
• ▸client relationships

What You Bring

Candidates must hold a bachelor’s degree (MBA preferred) and have at least five years of sales or sales‑management experience. Strong interpersonal, communication, and analytical skills are required to assess market conditions, manage multiple projects, and collaborate with internal and external stakeholders. The role demands a willingness to travel up to 60 % of the time. • Bachelor’s degree (MBA preferred) or equivalent experience. • Minimum 5 years of sales or sales‑management experience. • Strong interpersonal and communication skills for stakeholder collaboration. • Analytical ability to assess market conditions and craft strategic responses. • Understanding of marketing, finance, and operations. • Ability to manage multiple projects and adapt to shifting demands. • Willingness to travel up to 60 % of the time. • Experience in commercial interiors, residential design, or multi‑family & hospitality. • Track record selling building products, home improvement items, flooring, doors, fixtures, or durable goods in multi‑family projects. • Familiarity with CRM tools and sales analytics platforms. • Proven success managing long sales cycles and complex accounts. • CEU delivery certification or related experience. • Strategic thinking with strong business acumen. • High emotional intelligence and ability to influence at all levels. • Independent and collaborative work style across functions.

Requirements

• ▸mba
• ▸sales experience
• ▸crm
• ▸analytics
• ▸commercial interiors
• ▸ceu

Benefits

Delta Faucet offers a culture recognized for equality, diversity, inclusion, flexibility, and work‑life balance, plus comprehensive wellbeing programs that include retirement, savings, tuition reimbursement, and mental, physical, and financial health resources. Employees benefit from LinkedIn Learning access, cross‑company project opportunities, and active Business Resource Groups with a paid volunteer day. Joining the company means shaping the future of a leading brand alongside passionate professionals committed to excellence and innovation. Delta Faucet is an equal‑opportunity and E‑Verify employer, offering a full‑time position with a salary range of $103,700–$163,020, dependent on experience, education, location, and skills. The company complies with all applicable laws to provide equal employment opportunities and prohibits discrimination based on any protected characteristic. • Recognized culture of equality, diversity, inclusion, flexibility, and work‑life balance. • Comprehensive benefits including retirement, savings, tuition reimbursement, and incentive programs. • Resources supporting mental, physical, and financial wellbeing. • Access to LinkedIn Learning and cross‑company project opportunities. • Participation in employee‑led Business Resource Groups and a paid volunteer day.

Work Environment

Field