Hilton Grand Vacations
Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.
Pre Arrival Marketing Representative In House
Promote HGV, book qualified sales presentations, and provide guest concierge services.
Job Highlights
About the Role
The In‑House Marketing Representative Pre‑Arrival promotes HGV and schedules qualified sales presentations for prospective owners and club members, delivering both customer and concierge services while projecting a professional company image. This role works closely with hotel staff and adheres to established protocols. • Respond to guests promptly and embody HGV cultural values • Develop professional relationships with hotel staff and follow protocol • Execute reasonable management requests within capability • Distribute approved promotional materials and incentives to qualified guests • Accurately complete paperwork and log contacts in CRM systems (VOICE, CHORUS, Eclipse, Salesforce) • Confirm appointments to ensure tour attendance • Review production reports and alert manager to challenges • Follow gifting procedures to meet monthly cost targets • Maintain minimum performance standards each month • Provide fulfillment department with guest pre‑gift information
Key Responsibilities
- ▸crm logging
- ▸promo distribution
- ▸appointment confirmation
- ▸report review
- ▸pre‑gift info
- ▸sales scheduling
What You Bring
• Maintain a positive demeanor on and off the clock • 1‑2 years of phone or face‑to‑face marketing/sales experience in vacation ownership • Strong interpersonal and guest‑relations skills • Proficient with multiple customer service software applications • Professional appearance and demeanor • Motivated self‑starter with a detailed understanding of the local area • Ability to handle rejection proactively • Coachable, quick learner open to feedback
Requirements
- ▸1-2 years
- ▸sales experience
- ▸software proficiency
- ▸interpersonal skills
- ▸positive demeanor
- ▸self-starter
Benefits
Hilton Grand Vacations builds memorable experiences and makes a positive impact in its industry and communities, driven by the talent, passion, and dedication of its team members. The company culture focuses on exceptional service and a strong brand reputation. Team members enjoy comprehensive benefits, including health coverage from day one, a 401(k) match up to 4%, generous paid time off, and travel perks through the Go Hilton program. The position offers a hybrid work model, competitive compensation with uncapped earnings potential, and opportunities for internal career growth. • Flexible schedule availability, including weekends and holidays • In‑person onsite training with optional hybrid remote work • Competitive health benefits (medical, dental, vision) starting Day 1 • Deeply discounted rates on Hilton properties through Go Hilton travel program • 401(k) match up to 4% annually • Paid Time Off for personal adventure and relaxation • Uncapped earning potential, $75,000+ based on performance • Opportunities for internal career mobility within a growing company
Work Environment
Office Full-Time