Jll
JLL provides professional services in real estate and investment management worldwide.
Senior Soft Service Executive
Manage housekeeping, pest control, facade cleaning, horticulture and vendor services.
Job Highlights
About the Role
You will manage all activities related to housekeeping, pest control, façade cleaning, and horticulture, and actively resolve client concerns related to Soft Services using your domain expertise. You will be working on the designated site, reporting to the Property Manager. • Manage cleaning services for common areas, including chemicals, consumables, equipment maintenance, waste management and hygiene standards. • Conduct daily rounds to identify and address building cleaning needs. • Create work plans, inspect sites and assign cleaning/maintenance tasks to teams. • Brief and de‑brief staff on duties, standards and special instructions; maintain operational procedures and budget records. • Maintain inventory, order supplies/equipment, and prepare reports such as DMR, MMR and QBR while managing budgets. • Plan quarterly beautification changes and coordinate festivals/events; oversee landscaping and gardening. • Manage vendor personnel, contracts, compliance and attendance for assigned units. • Enforce site discipline, proper attire and etiquette among supervised staff. • Facilitate employee growth through periodic training and skill‑enhancement programs. • Support employee relations issues and ensure statutory compliance. • Develop, review and improve SOPs, processes and programs. • Prepare and implement checklists; keep janitor closets and storage areas orderly.
Key Responsibilities
- ▸cleaning ops
- ▸inventory mgmt
- ▸vendor mgmt
- ▸report prep
- ▸landscaping
- ▸client issues
What You Bring
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are applying your experience to a new industry, join our team as we help shape a brighter way forward. We are looking for someone analytical and meticulous who pays close attention to detail and has excellent problem‑solving skills. You will build, maintain, support and validate the performance of subordinate staff, applying administration knowledge and demonstrating strong leadership and communication with internal and external customers. Qualifications include a degree or diploma in housekeeping/hospitality with 5–7 years of relevant experience, strong English communication skills, and knowledge of soft services. Familiarity with MS Office and other relevant software is a plus.
Requirements
- ▸hospitality degree
- ▸5‑7 years
- ▸ms office
- ▸problem‑solving
- ▸leadership
- ▸communication
Benefits
At JLL we help you become the best version of yourself through an inclusive, entrepreneurial environment, a Total Rewards Program, competitive pay and benefits. The role is on‑site in Mumbai, MH, with a scheduled 48‑hour work week. We encourage you to apply even if you don’t meet every requirement.
Work Environment
Onsite